Application Dev And Supp Expert
Pocono Medical Center
Allentown , PA 18101
Posted 7 months ago
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Job Summary: Exhibits expertise in one or more highly specialized areas.
Provides technical leadership, in area(s) of specialization, on projects as required. Acts as a subject matter expert in a business and/or functional area to help the customer in defining their needs. Develops or modifies procedures to solve complex problems utilizing knowledge of their areas(s) of specialization.
May have duties instructing, directing and/or checking the work of others as it relates to their area of specialization. Assumes overall responsibility, including direction of others, for projects of all sizes and complexity. Interacts with vendors as required.
Reports to Manager, Director or Administrator level in Information Services.
Work requires the level of knowledge normally attained through completion of a Bachelor#s degree in Computer Science or Information Management or equivalent work experience 6 years experience in Information Services or combination of Information Services and health care experience.
Work requires knowledge of current information technology in a specialized area. Work requires ability to lead large and complex projects. Requires excellent analytical skills to assess business problems and develop feasible alternative solutions.
Work requires ability to work well in a team environment, to be self motivated, self disciplined and manage multiple priorities. Verbal and written communication skills required to propose plans and alternatives to team, department, and management. Must be able to visit multiple business and education locations. # Experience using event management tool# Micro Focus OMI # Creating dashboards and event correlation rules.
Experience with process modeling techniques and applications Experience with Micro Focus uCMDB # TQL scripts for service modeling, reporting, and integration.
(PREFERRED) ITIL Foundations Certification and 1-3+ years specific experience in ITSM and ITOM
Advanced degree preferred.
Working knowledge of designated customer department/division function and work process is preferred. Licensure and Certifications:#No