Application Consultant

Harris SmartFusion - This remote role welcomes candidates from anywhere in Canada or the US.

Our Professional Services team has an exciting opportunity for a driven individual, and we are looking for an Application Consultant that is passionate about providing implementation services for our customers. It is mission-critical for the Application Consultant to be a leader and champion that will act as a conduit between management, the Professional Services team, key customers, and third-party vendors. This role will provide training to Harris SmartFusion customers via remote and onsite delivery methods. This person will be an integral part of a motivated and collaborative team striving to guarantee our customers' positive experience with us and our products. As an integral part of a motivated and collaborative team striving to guarantee our customers' positive experience with us and our products, excellent management, communication, organizational skills, and flexibility is a must!

Reporting to the Manager of Professional Services, the Application Consultant will collaborate with SmartFusion customers located mainly throughout the south and southeast portion of the United States to collect business requirements, configure software, and deliver training for our Integrative products. This is a remote (work from home) position with a work schedule based on the Eastern Standard Time (EST) Zone.

What You Will Be Doing:

• Define and document customers' business requirements; interpret and apply the information within the scope of the project

• Develop project documentation, testing cases, and other documentation during and after building on implementation tasks (as needed)

• Understand customers' business processes and configure the software using workflow and business practices

• Train end-users in how to use the software in both remote and classroom-led sessions

• Become an expert on the functionality and capabilities of the software, making enhancement requests to our product development team when appropriate

• Provide outstanding customer service and resolve customer issues throughout the implementation process

• Work with cross-functional team members; including Project Managers, Product Owners, Quality Assurance, and Technical Support Analysts

• Participate in data conversion and customer software installs as needed.

What We Are Looking For:

• 3+ years consulting with customers and working on multiple enterprise or software implementation projects concurrently

• Good working knowledge of issue tracking software, such as JIRA and Team Support

• Strong technical and communication skills, as well as ability to develop strong working relationships with internal and external stakeholders

• Possess a deep understanding of all activities associated with software system implementations

• Capacity to maintain a calm demeanor in challenging situations

• Excellent writing, editing, interpersonal, and communication skills

• Willingness to travel for customer meetings (50-75%)

What Will Make You Stand Out:

• Good understanding and experience in customer service, training, and IT support background

• Working knowledge of SmartFusion product (strongly preferred)

• Basic experience with SQL scripts and commands to make database changes (strongly preferred)

• Knowledge of accounting principles (preferred)

• Experience working in a PMO (preferred, but not required)

What We Can Offer:

• Career growth opportunities within multiple Harris business units

• 3 weeks' vacation and 5 personal days

• Comprehensive medical, dental, and vision coverage from your first day of employment

• Employee stock ownership and RRSP/401k matching programs

• Lifestyle rewards

• Social responsibility through community involvement (including 1 paid volunteer day)

• Fun and collaborative work environment

• Flexible work options

• And more!