Why VITAS Healthcare and What Do They Offer Me?
VITAS Healthcare is the nation's leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits.
Responsible for design, implementation and operations of employee facing technology, in alignment with industry good practices. Drive innovation to the company's technology strategy by being the SME of the ever changing client technology landscape. Third level support that will interface with relevant vendors to resolve issues related to VDI, Mobility, Desktops, Laptop, etc. Responsible for driving innovation and operational performance in the deployment of new functionality, services, and products for the Service Management application.
Deliver detailed design/architecture plans and solution requirements assessment.
Address challenges of systems integration, compatibility, and multiple platform integration.
Collaborate with cross-functional teams in driving operating and service excellence
Identifies new solutions and opportunities in Service Management at Vitas
Overall administration of the Service Management application.
Facilitate and test all system updates and configuration changes.
Establish Service Management configuration standards
Effectively manage and prioritize implementation tasks effectively
Implement and maintain a continuous improvement process.
Ensure configuration consistency across development, test and production environments.
Plans, organizes, and controls the activities related to Service Management application.
Oversees the assignment of duties, and responsibilities to employees.
Health, dental, vision, life and disability insurance
Pre-tax healthcare and dependent care flexible spending accounts
401(k) plan with numerous investment options and generous company match
Cancer and/or critical illness benefit
Paid Time Off
Employee Assistance Program
3-5 years of IT work experience in systems administration, programming, or design.
ServiceNow administration experience preferred.
Project Management experience is a plus.
Working knowledge of ITIL practices.
Experience with Service Management modules including : Incident, SLA, Surveys, Change, Problem, Service Catalog, Configuration Management, LDAP, SSO, MID Server
Working knowledge of the web applications, networks, protocols and email (SMTP, POP3).
Definition of business requirements, determine scope, estimate work effort and project duration is a plus
Ability to work on various assignments simultaneously.
Knowledge of policies and practices involved in the human resources function
Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions