University Of Rochester Rochester , NY 14618
Full Time 40 hours Grade 054 Info Systems SMH
Provide application level support for multiple systems. May provide systems administration functions as well. Provides 2nd level support of applications and acts as a liaison with vendor support as needed. Provides input to design and cost of systems on request. May serve as the project leader on multiple projects and completes the required project management reports to plan, implement and control these various projects. Provides cross training to other members of the enterprise team.
Under minimal direction within Department guidelines and standards:
Makes assignments and does technical follow-up within team
Develops resource estimates for projects
Helps determine priorities with users for backlogged requests
Coordinates various steps within project identifying dependencies and impediments
Reports to management on progress/problems encountered with projects
Recommends alternatives to get around obstacles
Conducts technical walk-thru
USER CONTACT, ANALYSIS, AND PROBLEM RESOLUTION:
Leads fact gathering effort with users and systems for fault isolation
Serves as primary technical resource for supported systems
Maintains continuous open communication with primary users
Leads and/or actively participates in application project meetings with users
Develops functional specifications for projects and/or delegates this functions to team members
Considers alternative approaches and recommends the "best" approach
Serves on committees and attends meetings as requested
Attends seminars & classes to gain technical and/or functional knowledge to aid Hospital's information needs
Follows all ISD administrative standards (such as, timely time sheet preparation, filling out time-off sheets, etc.)
Adheres and subscribes to the ISD Values as stated in the Values Statement
5 - 7 years' experience in clinical and business applications analysis and support
Possesses knowledge of clinics, physician practices, and/or hospital operations.
Experience with SQL preferred.
Good understanding of Servers, Databases, Network. Experience with SQL preferred.
Strong attention to detail, ability to develop creative solutions to complex problems, and develop critical thinking skills.
Ability to lead meetings, prioritize, maintain issues lists and works to a project plan.
Excellent analytical and problem solving skills
Excellent customer service skills, communication, team work and follow-up skills.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled