Application Administrator, Salesforce

Department Summary

The Business Information Technology (BIT) team is dedicated to designing, developing, configuring, enhancing, optimizing, and maintaining innovative products and platforms that enable UCLA's core business functions, including Web Technologies, Budget & Financial Management, Human Resources Information, Customer Relationship Management, and Collaboration, Productivity, & Workplace Products. In partnership with administrative stakeholders, BIT ensures that its solutions deliver exceptional functionality, quality, business value, user experience, and digital accessibility, meeting the diverse needs and expectations of the campus community.

The BIT team drives ITS' cloud-first strategy by reducing technical debt, leveraging cutting-edge techniques, partnering with other departments and teams to accelerate releases through advanced automation and application lifecycle management, and fostering a culture of continuous improvement and innovation to ensure scalable, flexible solutions that meet UCLA's evolving demands. The Customer Relationship Management (CRM) Products team conceives, configures, monitors, defines, tests, delivers, optimizes, and refines the customer relationship management products and application technologies of Salesforce and ServiceNow. Partnering closely with stakeholders and in close collaboration with cross-functional delivery teams, the CRM Products team provides advanced solutions that streamline communication, foster collaboration, enhance engagement, and facilitate personalized experiences that deepen relationships with all members of the University community.

Position Summary

The Application Administrator, Salesforce will design and build configurable Salesforce solutions and be responsible for the day-to-day management, maintenance, and support of Salesforce products and associated third party applications, ensuring optimal performance, availability, and security. A key aspect of this role will be leading and championing Salesforce Marketing Cloud (SFMC), supporting users and maximizing their use of SFMC and all its features.

Responsibilities will include identifying and recommending solutions to optimize SFMC's use and performance. This role will involve configuring and managing SFMC connectors, including Salesforce CRM, social media platforms, and third-party integrations. The individual will monitor and troubleshoot data synchronization processes, resolving any errors or data quality issues.

They will also implement and manage security and compliance measures, including user access control, data retention policies, and GDPR compliance. They will support environment configurations for various Salesforce products and install, enable and/or upgrade new vendor releases and other software needed to support the application platform(s). This individual will also assist in the resolution of Tier 3 operational support issues, playing a critical role in ensuring the smooth operation of UCLA's technology offerings, directly impacting the success and efficiency of the university. If needed, they may also support user and application security setup including account setup and permission sets.

The Application Administrator, Salesforce will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage data and insights in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.
  
  Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Three years experience working in one or more of the following fields: application administration, database administration, data services, or related field. (Required) Five or more years experience working in one or more of the following fields: application administration, database administration, data services. (Preferred) Three or more years experience as a Salesforce Admin, Configurator or similar role. (Required) One or more year experience with Salesforce Marketing Cloud. (Preferred) Experience building end-to-end Salesforce solutions using configuration, including (but not limited to): flow, lightning layouts, custom metadata, formula fields, data extensions, dashboards and repor (Required) Experience in change management and governance. (Required) Experienced in Salesforce testing and test planning. (Required) Thorough experience with common programming tools. (Required) Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred) Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans. (Required) Skilled in configuring Salesforce reports and dashboards, and extending data to BI tools like Tableau and IBM Cognos for advanced analysis and visualization. (Required) Demonstrated ability to follow software specifications. Experience with planning for deployment and creation of feedback mechanisms. (Required) Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders. (Required) Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers. (Required) Strong organizational skills and is able to balance competing priorities and support concurrent projects. Ability to work in a project-based environment using project management practices. (Required) Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (Required) Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging. (Required) Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in one or more of the following fields: information technology, computer science, business administration, or a related field or equivalent experience/training. (Required) Salesforce Certified Administrator (Preferred) Marketing Cloud Administrator (Preferred)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=TBD_919