The Applications Administrator is part of a support team responsible for administration and support of enterprise business applications including Salesforce.com, Financial Force PSA, Accounting, SCM and other installed packages as well as non-Salesforce applications. This role works with system configuration, (maintenance, system enhancements/upgrades, etc.), user provisioning, creation of reports and dashboards, end-user training and data integrations. The administrator handles end user support request and incidents and is responsible for accurate diagnosis and resolution of application issues that impact workforce productivity. The applications administrator also partners with IT Business Strategy team and functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.
This role will recognize and make process improvement recommendations. The person in this role will also leverage prior experience with Salesforce and related applications to improve and optimize the system configuration, and help identify new and creative opportunities to leverage Salesforce.com.
Primary Duties & Responsibilities
Responsible for end-user administration and support of the Salesforce.com platform, Financial Force and other installed or related applications including Pardot and Callidus Cloud. Duties involve diagnosis and resolution of issues impacting employee productivity and business throughput as well as end-user training.
Assists with the overall configuration, design, and functionality of enterprise applications.
Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, custom workflows, approval processes, installed packages, etc. within Salesforce.com.
Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
Support change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
Collaborate with business strategy team and stakeholders to gather & analyze requirements, and propose solutions that leverage application functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy and process consistency.
Manage data imports, database de-duping and cleanup.
Manage the integration of applications connected to Salesforce.com, including but not limited to: Financial Force PSA, SCM, FFA, Pardot, Callidus, Vartopia, DocuSign or internally written applications.
Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
Support the Business Strategy team in cross-functional projects and strategic changes to systems and processes.
Collaborate with Sales and Services Operations, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.
Engage training team to develop and implement training for end-users. Author and edit training materials and guides for processes related to Salesforce.com business applications.
Bachelor's degree in Information Technology, Business, or a related field
At least 2 years work experience as Salesforce administrator or in a related role, to include:
Experience supporting a user base of at least 500 users
Experience in a SaaS environment
Experience with at least 1 Full Life-Cycle SFDC, CRM or ERP Implementation, including experience with regular deployments/releases to the environment
Other Required Qualifications
Experience with AppExchange and other third-party solutions such as Pardot, Ariba, Vartopia FF PSA, Callidus, DocuSign
Familiarity with relational databases and related concepts
Proficient in successfully implementing new technologies
Experience with technical aspects of Salesforce implementation and ongoing support
Ability to understand complex business processes and work with both business and IT personnel
Ability to dig into data, surface actionable insights and demonstrate sound judgement and decision-making skills
Background creating and interpreting operational metrics and reports
Demonstrated listening, analytical, organizational and time management skills
Demonstrated written and oral communication skills
Demonstrated ability to work independently and cross-functionally, including in high-pressure situations
Proven understanding of data structures and data modeling.
Able to work independently and lead projects of moderate complexity.
Experience with Financial Force Accounting & PSA
Experience with Callidus Commissions
Experience with Conga
Data Privacy and Security:
All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Forsythe Technology, Inc.