Job Purpose Position Description:
Are you ready to be part of something new and exciting at JCPenney? The Appliance Specialist might be the perfect fit for you! The Appliance Specialists are responsible for driving sales and profit by creating an outstanding customer experience through a combination of indepth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.
Educate Customers/In store Demonstration Proactively interacts with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products and services to support the sale. Informs and demonstrates to customers key product features and benefits applicable to the customer's needs in order to build interest in the merchandise/brand and to build clientele.
Learning Environment-Accumulates and applies the appropriate knowledge and expertise through continuous learning and self development in order to provide an outstanding customer experience
Shares knowledge of products and/or trains associates on the features and fashion of the product to enhance team performance
Product Presentation Ensure products are displayed according to JCPenney's standards
Replenishment Partners with other associates to replenish department and/or takes personal action to maintain accurate merchandise displays
Skills & Characteristics
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
Passion for Product-Proactively seeks out new information from all relevant sources to magnify expertise.
High school diploma or equivalent
Experience with computers and web-based systems
3 + yrs. of customer service sales experience in a fast-paced retail environment
Job Title: Appliance Specialist
Location: Marlborough, MA, United States
Job ID: 1059590
J.C. Penney Company Inc.
J. C. Penney Company, Inc.