Appliance Service Technician
Position ID: req16221
Sector: Major Appliances North America
Functional Area: Consumer Care/Customer Care
Location: South Carolina
Number of Openings: 1
Employment Type: Full-Time
This position is responsible for ensuring excellent consumer experience in after-sales in home service. The service technician will drive a service vehicle in order to complete an assigned route of consumers who have appliances in need of repair. Visiting the consumer's home, diagnosing and repairing while documenting the activities are the primary daily activities of the Service Technician. The Service Technician will represent Electrolux in the most professional and proficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct appliance diagnosis and repairs in consumer's homes or other locations as needed.
Resolve all problems related to appliance performance on behalf of Electrolux consumers.
Drive a service vehicle through an assigned route to multiple repair locations.
Record all activities via computer system or designated process related to repairs, daily routes, and other activities.
Achieve performance standards for productivity and efficiency.
Maintain inventory of parts on assigned vehicle, minimizing cost through proficient inventory control.
Maintain high level of skill and proficiency in appliance repair.
Attend all training, meetings, and other events as required.
Wear designated uniform & maintain standards of personal grooming & appearance consistent with Electrolux values.
Maintain a dedication to providing exceptional customer service
Perform additional duties as assigned
High school diploma required. Certification in appliance repair or AAS degree preferred.
EPA or CFC Certification Preferred
Flexibility to maintain a 5-day work week or 4-day/10hr. work week
3-5 years experience in the appliance industry
Must provide verifiable, stable work history
Must be able to lift up to 100 pounds
KNOWLEDGE, SKILLS & ABILITIES
Ability to diagnose and repair major appliances
Strong team orientation
Read and interpret wiring diagrams, schematics and other service information.
Must have strong communication skills
Passion to serve consumer as well as shareholders of EMA.
Demonstrate empathy for consumer's needs and requirements
Able to drive a service vehicle to through a daily route to consumer's home.
Possess strong problem solving and critical thinking skills
Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. As a leading global appliance company, we place the consumer at the heart of everything we do. Through our brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year. In 2016 Electrolux had sales of $14.1 billion ($5 billion in North America) and employed 55,000 people around the world. For more information go to www.electroluxgroup.com.
Electrolux Home Products, Inc.