Home Depot Union , NJ 07083
Posted 5 days ago
Position Purpose:
The Appliance Installer I is responsible for installing appliances for HDDC customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.
Key Responsibilities:
70% Customer Service
Ensures timely completion of all jobs and installations
Listens to and resolves install complaints in the field and escalates issues if beyond their skill set
Delivers appliances and plumbing products to customer's home or other specified location
Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs
Follows-up on customer concerns
Ensures customer needs are met
30% Appliance Installation
Works with team members to install appliances
Ensures compliance and proper adherence to job process and installation standards
Diagnoses installation issues, seeking additional support as needed
Cleans and maintains the interior of vehicle
Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process
Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management
Direct Manager/Direct Reports:
Reports to the Appliance Installation Manager
This position has no direct reports
Travel Requirements:
Physical Requirements:
Working Conditions:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
Moving around the facilities
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Must be legally permitted to work in the United States
Preferred Qualifications:
Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer
Ability to work in a fast paced environment
Ability to work independently
Strong verbal and written communication skills
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Certifications:
Competencies:
Action Oriented
Drives Results
Communicates Effectively
Collaborates
Customer Focus
Home Depot