Appliance CSR

Position provides telephone and internet web sales support for a major retail appliance brand. The successful candidate will work within a team to reach out to store associates and customers in order to provide product knowledge support.

Benefits: Medical, dental and vision plans, paid holidays and PTO, company equipment, comprehensive compensation for mileage, travel (hotel and meals)

Job Duties and Responsibilities

• Responsible for reaching out to store associates daily in order to educate and inform them of the retailers various products

• Answer incoming questions and concerns via internet, email, and phone

• Track and record customer calls and conversations

• Complete weekly and monthly customer reports

• Perform other duties as assigned

Minimum Requirements:

• A minimum of 1 year prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry required.

• Ability to work varied hours/days, weekends and evenings as business dictates is required.

• Provide excellent customer service to customers

• Ability to follow directions and catch on quickly

• HS diploma or equivalent required

• Excellent typing and communication skills using email and web navigation and Strong Microsoft Office proficiency.

• Ability to work independently with minimal to no supervision

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