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The AppleCare Business Development is the team that drives sales of AppleCare products globally. The main focus of this role is on AppleCare Services, which is a strategic and fast-growing program within the AppleCare organization.
At least 4 years of project management work on large-scale project
Minimum 4 years of experience in a B2B partner-facing role
Experience working with complex systems and project solutions
Great oral and written communication skills to effectively interact with multiple cross-functional teams within AppleCare organization and with senior management
Ability to make decisions quickly with limited information available; takes initiative and thrives in an autonomous work environment
Curious about how things work and able to come up with creative solutions
Dynamic and driven, able to take initiative and lead by example
Strong organizational skills to lead multiple projects, project tracks, internal and external partners, deliverables, and tight deadlines
Proven success working in fast-paced and ambiguous environment with completing priorities and issues to resolve
As an AppleCare Services (ACS) Project Manager, you will be responsible for leading complex projects from start to finish, holding cross-functional partners accountable for project tasks and deliverables on time, and within scope of the project. Responsibilities include:
Analyze system requirements and help develop system architecture for joint ACS program launches
Provide feedback on solutions design and call out process gaps to cross-functional project teams
Serve as a liaison between business teams and IS&T to translate business cases and issues into system requirements
Provide ongoing project-related communication and share critical status updates with internal and external partners
Manage internal partners, and hold them accountable to deliver project tasks on time and within scope
Drive external partners to gather feedback on project requirements and status updates on all readiness activities
Facilitate onsite and remote workshops that focus on key readiness activities for AppleCare Services projects
Collaborate with global AppleCare Business Development on project efficiencies, alignment on continuity of project features and participate in program improvement efforts
Frequent travel will be required to support on-site partner meetings, as well as regional Apple meetings as necessary (up to 30% of the time)
Education & Experience
Bachelor Degree Required