Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly.
Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
Join Apple, and help us leave the world better than we found it. The AppleCare Training and Development (ACT&D) team is looking for an experienced manager to lead a team of content developers to create well-written, accurate, and compelling procedural content that supports AppleCare Advisors and AppleCare business goals. In addition, you will use your analytics skills and knowledge of information design to help the team evaluate its current knowledge management, content management, and communications strategies. You will also recommendand implementstrategy changes and help oversee AppleCare-wide knowledge management efforts
You will be in charge of handling the day-to-day operations for the AC Procedures and Bullet