Applecare Distribution Center Manager Americas

Apple Inc. Austin , TX 78719

Posted 2 months ago

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. The AMR Logistics Operations team is a fast moving and dynamic environment where flexibility and adaptability are key attributes required for success. As the Americas AppleCare Distribution Center Operations Supplier Manager you are customer focused, process minded and passionate for excellence. You'll work towards achieving predetermined targets and also demonstrate personal initiative with a focus on driving superior customer service and process efficiency. Additionally, you must have laser focus on supporting the key tactical and strategic initiatives including: Customer Delight, Process Excellence (Precision), Cost Leadership and Continuous Improvement. This role requires strong business acumen, exemplary people and service provider leadership, and innovative process improvement skills to drive customer satisfaction in the areas of delivery management and fulfillment. In addition, leadership skills to inspire exceptional performance, facilitate an energetic environment, leading to results that deliver a consistent excellent experience for team members and customers are highly desired. This role can be based in Austin, TX or Sacramento, CA.

Reverse Supply Chain experience is required Good understanding of import regulations as this role cover shipments in and out of North and South America Excellent written and verbal communication skills Strong analytical skills and experience using Excel Team player Ability to work cross functionally in a dynamic environment High level of personal and professional integrity Strong work ethic with a high degree of flexibility Focus on continuous improvement Experience with SAP preferred

  • Manage 3PL providers in support of Apple Americas reverse Supply Chain
  • Will identify logistics areas for process improvement and cost savings to ensure expectations are met.

  • Develops team of Engineers and Logistics Professionals

  • Builds sustainable relationships with Apple internal stakeholders

  • Ensures MBR and QBRs are prepared and supported

  • Investigate defects, find root causes and develop solutions.

  • Tactical support of critical delivery events (NPI, QE, SB, OBDB etc.)

  • Provide analytical support for projects, key performance indicators, and capital planning.

  • Ability to prioritize and multi-task effectively.

  • Represent logistics on cross-functional teams.

  • Collaborate with associates to improve efficiency, productivity and processes.

  • Responsible for maintaining, tracking and analyzing all inbound and outbound shipments, including working with carriers and the 3PL provider.

  • Responsible for preparing statistical data for contract negotiations and participating in negotiations.

  • Responsible for maintaining cost analysis reports.

  • Lead the analysis and provide statistical information on the tracking of product shipments and inventory.

  • Evaluate existing capabilities and establish new systems and processes for tracking, measurement, reporting, and analysis of DC Ops.

  • Providing reports to management; inventory, distribution, freight, cycle time, etc.

BS/BA degree required


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