Apple Systems Analyst

SUMMARY:

The Apple Systems Analyst's role is to ensure the stability, integrity, and efficient operation of the Apple systems and devices that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked and cloud software and associated operating systems. The Apple Systems Analyst will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of Information Technology (IT) systems.

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.

• Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.

• Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

MAJOR RESPONSIBILITIES AND DUTIES

Apple Systems Analysis

• Work with executive team members, decision-makers, and stakeholders to define District requirements and systems goals, and to identify and resolve systems issues.

• Deploy new applications and enhancements to existing applications, software, and operating systems.

• Provide support and configuration of existing systems including but not limited to Apple, JAMF, and Mosyle to implement strategies for improving or further leveraging these systems.

• Ensure system connectivity of all servers, shared software, groupware, and other applications.

• Ensure compatibility and interoperability of in-house computing systems.

• Manage, troubleshoot, and support Apple devices and Apple infrastructure.

• Monitor and test system performance; prepare and deliver system performance statistics and reports.

• Assist with the management of device deployment for all Apple devices.

Records, Reports, Policy, and Law

• Maintain confidentiality.

• Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents.

• Pursue Professional Development activities for self and assigned staff; ensure that Professional Development activities are aligned with District goals and initiatives and current professional research.

• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.

• Comply with the Professional Code of Ethics and Standard Practices for Texas Educators.

• Follow District safety protocols and emergency procedures.

• Perform other duties, as assigned by the immediate supervisor, Executive Director or Chief Technology Officer, for the purpose of ensuring the efficient and effective functioning of district applications and software

QUALIFICATIONS:

Education/Certification:

• Bachelor's Degree in Business Information Systems, Computer Science or related field
• ACMT certification (preferred)

Experience:

• Three (3) to Five (5) years successful experience in the IT industry

• Public school district experience (preferred).

SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

• Ability to summarize complex technical issues both orally and in writing, and to justify recommendations for large-scale network changes and implementations.

• Ability to review and approve testing and implementation plans for proposed solutions.

• Ability to problem-solve information technology networks, systems, and applications as it applies to projects.

• Ability to work with systems, networks, and other groups in Technology Support Services to effectively communicate changes and technical problems to get them resolved in a timely manner.

• Ability to develop and implement procedures, goals, and objectives

• Ability to evaluate the effectiveness of processes of varying levels of complexity and develop changes or alternatives

• Ability to exercise sound judgment in making critical decisions

• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations.

• Knowledge of the principles, methods, and tools for evaluating project needs and implementation timelines.

• Ability to establish and maintain effective working relationships.

• Strong organizational, communication, teambuilding, and interpersonal skills

• Ability to follow verbal and written instructions

• Ability to multi-task

• Ability to meet established deadlines

SUPERVISORY RESPONSIBILITES:

• None

MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:

Tools/Equipment Used:

• Standard office equipment including personal computer and peripherals

Posture:

• Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting

Motion:

• Frequent repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching

Lifting:

• Occasional light lifting and carrying (less than 15 pounds)

Environment:

• May work prolonged or irregular hours; occasional districtwide and statewide travel

• Regular exposure to noise and computer monitors

• Work to be completed on-site from assigned school or building

• Remote work available when not required on-site and approved by department supervisor

Mental Demands:

• Work with frequent interruptions; maintain emotional control under stress work; prolonged or irregular hours

INTENT AND ACKNOWLEDGEMENT:

This description is intended to indicate the kinds of tasks and levels of work difficulty required of positions given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit, or any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.