Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Apple Genius - Technical Customer Service - Miami Beach, FL

Expired Job

Apple, Inc. Miami Beach , FL 33139

Posted 3 months ago

Job Description:
Job Summary
As a Genius at the Apple Store, you maintain customers' trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and technical support every day.
Key Qualifications
  • Strong people skills and a knack for problem solving.
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of customer appointments.

Description

As an Apple Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer tech support solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
Additional Requirements
  • You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
  • You have excellent time management skills and can make decisions quickly.
  • You'll need to be flexible with your schedule. Your work hours will be based on business needs.
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Associated topics: assistance, help, information technology, information technology analyst, network, support, support specialist, systems administrator, technical support specialist, technician
Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Rep(05171)...

Domino's Pizza

Posted 2 days ago

VIEW JOBS 7/17/2018 12:00:00 AM 2018-10-15T00:00 Customer Service Representative It's more fun with us! No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. It all starts with you Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. Drive your own career Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries. Domino's CSR Responsibilities Include: : * Demonstrating a friendly, positive attitude and great customer service skills * Taking orders over the phone and in person * Dealing with customer concerns * Cash handling * Upselling * Making Domino's high quality pizzas * Food and portion control * Hygiene and food safety * Food preparation * General cleaning duties Those are the basics, but here's what else you can expect: General Job Duties * Operate all equipment * Stock ingredients from delivery area to storage, work area, walk-in cooler * Prepare product * Receive and process telephone orders * Take inventory and complete associated paperwork * Clean equipment and facility approximately daily Communication Skills * Ability to comprehend and give correct written instructions * Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person Essential Functions/Skills * Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator) * Must be able to make correct monetary change * Verbal, writing, and telephone skills to take and process orders * Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed * Ability to enter orders using a computer keyboard or touch screen Work Conditions * Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks * In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas * Sudden changes in temperature in work area and while outside * Fumes from food odors * Exposure to cornmeal dust * Cramped quarters including walk-in cooler * Hot surfaces/tools from oven up to 500 degrees or higher * Sharp edges and moving mechanical parts Sensing * Talking and hearing on telephone * Near and mid-range vision for most in-store tasks Domino's Pizza North Miami Beach FL

Apple Genius - Technical Customer Service - Miami Beach, FL

Expired Job

Apple, Inc.