Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Apple Genius - Technical Customer Service - Miami Beach, FL

Expired Job

Apple, Inc. Miami Beach , FL 33139

Posted 8 months ago

Job Description:
Job Summary
As a Genius at the Apple Store, you maintain customers' trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and technical support every day.
Key Qualifications
  • Strong people skills and a knack for problem solving.
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of customer appointments.

Description

As an Apple Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer tech support solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
Additional Requirements
  • You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
  • You have excellent time management skills and can make decisions quickly.
  • You'll need to be flexible with your schedule. Your work hours will be based on business needs.
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Associated topics: assistance, help, information technology, information technology analyst, network, support, support specialist, systems administrator, technical support specialist, technician
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Lead Audio Visual Loews Miami Beach (206709868)

Psav Presentation Services

Posted 6 days ago

VIEW JOBS 12/12/2018 12:00:00 AM 2019-03-12T00:00 Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Key Job Responsibilities Equipment Operation * Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. * Troubleshoot technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. Customer Service * Provides excellent service and strive to exceed the expectations and needs of internal and external customers. * Be a leader, mentor and coach for other Technicians on PSAV's Delivering World Class Service philosophy. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands and fosters the hotel/client relationship. Technical Ability * Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. * Anticipates equipment challenges and changes in a timely and professional manner. Systems Knowledge * Understands company processes, follows procedures and completes systems entry and paperwork accurately. * Uses the equipment sheets to determine the equipment scheduled for set up and for strike. * Interacts with other staff and outside vendors for equipment. * Increases revenue by utilizing floor up-selling techniques. * Work with clients to finalize invoices. * As needed, work within PSAV systems and applications Required Experience Job Qualifications * High school diploma required. Associate's degree is preferred. * PSAV Technical Level 3 Certification is required. New PSAV team members must be certified by their location within 30 days. * 1 - PSAV Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic). New PSAV team members must be certified by a qualified proctor within 60 days. * 2-3+ years of customer service or hospitality experience is preferred. * 2-3+ years of audio visual experience is required. * A valid driver's license is required for team members in positions that may operate Company vehicles. * Additional DOT requirement may need to be met if applicable Competencies * Ownership * Hospitality * Professionalism * Responsiveness * Safety Conscious * Decision Quality * Tech Savvy * Communicates Effectively * Drives Results * Instills Trust Physical Requirements Physical Requirements Hours Per Day Lifting Requirements Frequency Sitting 2-3 hours Lifting 0 - 15 lbs* Continuously Standing 4-5 hours Lifting 16 – 50 lbs* Frequently Walking 4-5 hours Lifting 51 - 100 lbs (2+ persons) Occasionally Stooping 2-3 hours Lifting Over 100 lbs (2+ persons) Occasionally Crawling 2-3 hours Kneeling 2-3 hours Carrying Requirements Frequency Bending 2-3 hours Carrying 0 - 15 lbs* Continuously Reaching (above your head) 2-3 hours Carrying 16 – 50 lbs* Frequently Climbing 0-1 hours Carrying 51 - 100 lbs (2+ persons) Occasionally Grasping 4-5 hours Carrying Over 100 lbs Never Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency Close Vision Continuously Pushing/Pulling 0 - 15 lbs* Continuously Distance Vision Continuously Pushing/Pulling 16 – 50 lbs* Frequently Color Vision Frequently Pushing/Pulling 51 - 100 lbs* Frequently Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally Depth Perception Frequently * Identifies the physical requirements that team members perform without assistance. Hearing Continuously Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Psav Presentation Services Miami Beach FL

Apple Genius - Technical Customer Service - Miami Beach, FL

Expired Job

Apple, Inc.