Appd Senior Product Manager, Core Experiences

Cisco Systems, Inc. San Francisco , CA 94118

Posted 4 weeks ago

About Us

At AppDynamics, our Application Intelligence Platform empowers today's software-defined businesses with the ability to proactively monitor, manage, and optimize the most complex software environments. Because we start with user interactions, our platform is able to dynamically collect millions of performance data points across your applications and infrastructure. We then apply intelligence to instantly identify performance anomalies, enable automatic fixes and continuously measure business impact. And all this happens in real time, in production, with cloud or on-premise deployment flexibility. So even in the most dynamic production environments, you can know more and know it faster. It's more than monitoring-it's true Application Intelligence. For more information, visit www.appdynamics.com

About the Team

Our mission is to help our customers deliver high-quality application experiences to their users, customers, co-workers and partners. Our services are actively used today on the business applications of the largest financial services, transportation, technology and retail companies in the world. We work together in a collaborative environment that cares equally about what we do (results) and how we do it (team interactions).

About the Role

Our team builds the 'connective tissue' across marketing, product, and support workflows. We believe that defining core experiences around a unified information architecture and strong design standards empowers customers to get maximum value from AppDynamics, and helps AppDynamics scale.

Reporting to the Senior Director of Product Management, you will have the opportunity to take best-in-class consumer capabilities and apply them to a B2B model, in an agile environment. This role requires someone who is passionate about user experience, and believes they can translate customer pain points into workflows that are simple, easy, and fun to use.

As Senior Product Manager, you should understand how our users engage with and learn about the best ways to use our product (in trial or paid mode), as well as troubleshoot and solve issues that may come up. Initiative and curiosity are critical to this role to validate assumptions about user personas with various types of testing. You will work with cross-functional teams to define and ship experiences to meet these needs. You will:

  • Develop empathy for our customers and internal teams so that you understand their needs. Take these inputs, synthesize a clear product vision and roadmap from them, then evangelize and consistently execute against the backlog, in close collaboration with legal, sales, finance, services, support, product, marketing and operations leaders.

  • Conduct an audit of the state of our product suite (experiences and usage), as well as products provided by other industry leaders, and use this analysis to understand how we can continue to improve.

  • Balance the various demands of the organization and its customers as you prioritize your backlog. Drive execution of the backlog, by translating use cases and requirements into well-documented user stories and acceptance criteria, and partnering with colleagues across the organization to get things done.

  • Define success metrics for your product, track progress, and build plans to act on analysis.

  • Contribute to making the product development processes more effective.

About you:

You are passionate about product management and customer experience in B2B context, and are intrinsically motivated by your work. You have the confidence and knowledge to independently own your product end-to-end. You understand the business and the analytics/metrics that drive success. You are detail oriented, highly analytical, resourceful, team oriented, and will have an ability to work under time constraints to meet deadlines.

  • 5+ years of Product Management experience, with a consistent record of shipping software in a high growth company and building great end-user experiences that deliver real value without complexity.

  • Technical or business background (Bachelor's degree), and can represent the product perspective in technical discussions regardless of your major. MBA a plus.

  • Understanding of pre- and post-purchase experiences for an enterprise customer. This includes trial and onboarding workflows, information architecture, in-product and standalone help/support experiences such as online documentation and training, community, and ticket management.

  • Demonstrated business savvy and technical skills, driving delivery of complex technology projects on time with little guidance/push. Ability to think strategically and execute tactically, providing timely progress/result reports to the right audiences.

  • Ability to articulate vision, roadmap, feature details, and project status and to various audiences (high level to deep low level technical).

  • Excellent oral and written communication skills, good judgment and instincts. Ability to collaborate with and influence other teams to get things done, with diplomacy and without formal authority.

  • Fluency with data analysis coupled with the ability to produce insights that inform strategic decision making.

  • Strong internal drive, a bias for action and ability to build internal champions across the organization.

Perks

We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

  • Medical, dental, vision coverage

  • 401k match (4.5%)

  • Wellness perks (hobbies, education, store discounts, personal finance)

  • 4 weeks paid time off (PTO), 5 days volunteer time off (VTO), 14 holidays (including 1 birthday PTO and 1 floating holiday)

  • Mandatory company shut down between Christmas and New Years

  • Weekly catered breakfast and lunch, and all the snacks, fruits and drinks

  • State of the art office in downtown San Francisco, centrally located near BART, Caltrain, Muni, the ferry, and a bike share station.

  • Free shuttle service and pre-tax commuter benefits

Just a Note

Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics. AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor. AppDynamics complies with all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance). If your disability makes it difficult for you to use this site, please contact talent@appdynamics.com. AppDynamics participates in E-Verify.

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Appd Senior Product Manager, Core Experiences

Cisco Systems, Inc.