Apcc-Call Center Representative

MICHIGAN RESIDENTS ONLY Description: Position will be remote indefinitely at this time.

Must have a quiet place to work without distractions, internet speed of 20 mbps. Hours: Monday - Friday. Must be available from 8am-5pm.

Starting hourly rate is $15.00hr. Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. This specific role will be assisting clients with the Atypical Provider program that helps Michigan residents apply for assistance with Home Health care services.

They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. They answer questions about navigating the portal and setting up services Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries, customer service is the primary function.

Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Communicates routine information in a clear and accurate way with internal and external contacts.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.