Apartment (Meeting) Host - The Hoxton, Chicago

We're looking for an Apartment Host to join our Sales team!

The role will be based at The Hoxton, Chicago, reporting to the Director of Sales, and you will be the point person for all events, activations, and meetings within the Apartment from start to finish. You'll be based primarily in the Apartment, our meeting space at The Hoxton, Chicago, as well as supporting the team when needed.

While this description is meant to give you an idea of how we see the role, it is not meant to be all-inclusive. As we continue to navigate the pandemic and adjust our service offerings and model, additional responsibilities may be asked of you to meet the ongoing operational needs.

What you'll do…

• Be the first smile our visitors see when they rock up at the Apartment. You'll help meet and greet all visitors and show them around.
• You'll work with the Meeting & Events Sales team to make sure that guests have everything they need for their events
• You'll be the main contact for all guests of the Apartment and help with all their requests including prior and during their meeting.
• You'll make sure the Pantry is stocked, meeting layout is set up as booked, and rooms are always kept tidy. You'll work closely with R&B team for clearing items and housekeeping for general areas.
• Effectively use the hotel's reservation system Opera Sales & Catering to manage the booking procedure for small and medium sized Groups and Events ensuring processes and actions are followed in-line with company standards
• Communicate with clients directly prior to meeting date via email and phone, to assist with group coordination.
• Gather all meeting information for client to best prepare for a smooth and successful meeting experience.
• Attend weekly BEO meetings with R&B team.
• Assist with the preparation and distribution of BEOs, Group Memos & Report
• Complete personal performance reports and undergo quality control checks.
• Take safety seriously and follow all fire & security procedures, health & safety standards, and ensure you're working in a safe manner at all times.
• We're in it together - you'll work closely with the Sales, Reception, Rooms, and Restaurants teams to make sure the overall operation is running smoothly.

What we're looking for…

• You have some events coordination and hospitality experience
• You execute. You get things done and are a self-starter
• You're a natural host and can make guests and team members feel at home in our hotel
• Service is at the heart of what your do; you're imaginative when it comes to creating experiences
• Highly organized, communicative, and detail oriented, someone you can rely on to know the answers, or where to find them
• Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results
• Ability to learn quickly and adapt to The Hoxton's unique culture
• You are creatively ambitious and culturally curious; able to see ideas through from their inception to reality
• If we get stuck in a lift with you, we'll get along nicely and have a laugh along the way
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience
• We leave our egos at the door and help get things done
• You're up for doing things differently and trying (almost) everything once
• You're flexible and open to lending a hand where needed
• You're able to move and lift furniture up to 25 lbs for meeting setup.
• You're tech savvy and/or willing to learn all A/V equipment surrounding The Apartment to troubleshoot during meeting days.

What's in it for you…

• PTO, great healthcare, competitive salary, and nifty rewards for going the extra mile and living our values
• Excellent discounts across the Hoxton family for you and your nearest and dearest (even if you decide to leave us!)
• Plenty of opportunity to progress and change it up as part of a global family of brands
• Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• Regular team get togethers - we know how to have a good time!

The Hoxton, Chicago

The Hoxton, Chicago is our third hotel in North America, located in the Fulton Market district, an area that is fast evolving and buzzing with a whole host of new stores, inspiring start-ups, swishy global HQs and an exciting bar and restaurants scene to match. It's where you want to be in Chi-Town.

The hotel has 182 bedrooms spread over seven floors, along with a lively open-door lobby, three restaurants and bars, a rooftop swimming pool with views across the city, a retail pop-up, and The Apartment, our unique meetings and events space. Add to all that our two floors of office space for those who are more work than play.

The Hoxton, Chicago is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.