Responsible for performing various billing functions utilizing computer knowledge.
Perform all data entry and computer functions related to customer billing and payment procedures.
Select for billing the following sales orders each day: CTW (customer has taken item with them from store), CPU (customer pick up), & Ashley Truck (delivered to customer).
Reconcile all billing edit lists prior to posting.
Process all Wells Fargo and Personal Finance Company financed orders with the respective company to request cash payment.
Select for billing all credit memos that have a customer pick-up receipt, or other approved documentation.
Run edit lists and journals to document all batches
Generate and review accounts receivable reports and customer accounts for accuracy and make corrections as needed.
Monitor A/R system reports & customer billings for accuracy and communicate with personnel to resolve discrepancies or verify unusual items. Manage all error activity utilizing the AR open Report format.
Receive and resolve customer account problems and discrepancies.
Process customer refunds through financing and gift cards.
Process mattress warranties weekly by submitting report to warranty company.
Provide coverage for Warranty Processing Clerk position (payment and warranty replacement processing) as needed.
Take care of all customers through direct action or indirectly by assisting others.
Work with other employees to attain company goals.
Participate in focus group, safety, and other location meetings.
Recommend other employees for commendation for achievement.
Report violations of company policies and the misappropriation of company assets.
Perform other related duties as assigned.
High School Degree
Excellent verbal and written communication skills in the English language.
Ability to work flexible work schedule to maintain current A/R daily billing. Weekends and overtime will be required as scheduled.
Customer relations and service.