Antenatal Testing Unit Flow Coordinator Lead Role- Obstetrics and Gynecology
Boston Medical Center (BMC) is more than a hospital. Its a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.
Position: Antenatal Testing Unit Flow Coordinator
Department: Obstetrics and Gynecology
Schedule: Full Time, 40 Hours, Day
Under the general supervision of the Operations Supervisor and Lead Ultrasound Tech, for the department of Obstetrics and Gynecology at Boston Medical Center, the Flow Coordinator position is responsible for the optimal functioning of the ambulatory Antenatal Testing Unit in Obstetrics and Gynecology. The Flow Coordinator is responsible for the planning, patient care coordination, and direction of the day-to-day operations of the Antenatal Testing Unit, ensuring that clinic meets their standard for performance and service to patients, including but not limited to promoting continuity of care, coordinating non stress testing, prenatal ultrasounds and genetic counseling, patient satisfaction and service recovery, and physician and team satisfaction.
ESSENTIAL RESPONSIBILITIES / DUTIES:
1.Maintains efficient patient flow from check-in to check-out in clinic, including but not limited to:
Identifying and facilitating patients who have multiple same day appointments - ultrasound, non-stress testing, genetic counseling, prenatal visits and monitors patient wait time.
Identifying patients who are lost to OB care, who need to book OB appointments and facilitating continuity of care
2.Improves compliance with First Trimester screening
Reviews patients chart to identify which patients consent to First Trimester blood test
Identify any patients with missing consent information on referral and triages with assistance from Lead Sonographer
Order and fill out appropriate first trimester screening forms for the blood lab
Direct patients to lab for same day blood draws
3.Establishes and maintains efficient communications between front desk and clinical personnel.
4.Works closely and serves as a point person with clinical staff such as sonographers, nurses, medical assistants, MFM physicians and genetic counselors in order to improve patient coordination and care.
5.Ensure warm hand off to Pre Procedure unit for patients with early pregnancy failure and/or fetal demise, severe anatomical abnormalities or any that request options counseling or termination.
6.Communicates information, promotes excellence and quality care.
7.Create onboarding workflow for newly hired medical assistants that will assist in day-to-day operations in the Antenatal testing unit in order to improve quality of care.
8.Assists medical assistants working in the Antenatal Testing Unit, including non- stress testing, with rooming patients, obtaining blood pressures, cleaning rooms, calling no show patients and maintaining and operating Trophon room.
9.Responsible for maintaining Trophon compliance and ensuring monthly reports are completed.
Works cooperatively with team and takes appropriate steps to effectively resolve issues, assist with service recovery and seek assistance from supervisor/manager when needed.
Communicates with Lead Sonographer to schedule "add-ons" on provider schedules (ultrasound, NST, GC)
Work requires Associates degree or equivalent combination of formal education and experience. Completion of Medical Assistant program required (may be substituted with 2 years' work experience as a Medical Assistant or Practice Assistant).
Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service or managed care. Experience working in a medical specialty office assisting with day-to-day tasks.
KNOWLEDGE AND SKILLS:
Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
Excellent organizational skills to set priorities and efficiently complete assigned work.
Ability to effectively speak, read, and write English.
Requires excellent communication, interpersonal and problem solving skills as well as the ability to give and receive feedback.
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
Ability to accurately interpret and utilize basic medical terminology and abbreviations.
Ability to work independently and to make decisions based on department polices and established procedures.
Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, and Outlook), web browsers, and hospital registration systems (such as, IDX, SDK, ClinNet, Logician, Viewpoint, Epic etc).
Must be able to maintain strict protocols of all confidential or sensitive information.
Demonstrates personal and professional pride and self-development.
Boston Medical Center