The Answering Services Representative, under the general direction of the Manager and Team Lead, compliments the Answering Services department. Core competencies of the department include directory assistance, emergency operator services and page operator services. The Answering Services Representative will serve as a critical point of contact for internal and external guests when greeting them, recording their requests, and pursuing their requests to a resolution. In addition the Answering Services Representative promptly identifies and escalates challenging situations to the leadership team as appropriate.
The ideal Answering Services Representative has excellent telephone skills and effectively handles and resolves challenging client situations through appropriate communication methods.
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Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!
Baylor Scott & White Health