Annual Fund Coordinator

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Job Type

Full-time

Description

Choose a career where you can better someone else's life, while bettering your own. The Greater Cleveland Food Bank is the largest hunger relief organization in Northeast Ohio having provided over 50 million meals in 2023 to hungry people in Cuyahoga, Ashtabula, Geauga, Lake, Ashland and Richland counties. The organization's mission is to ensure that everyone in these communities has the nutritious food they need every day.

Apply for a position at Greater Cleveland Food Bank where we offer a culture of learning and development, competitive pay and amazing benefits including Low Cost Medical, Dental, Vision, Short-Term and Long-Term Disability, Life Insurance, Generous Retirement Plan, and Holiday Pay all starting on first day of hire and paid time off which starts after 90 days.

SUMMARY

This position is responsible for direct mail and email coordination, database maintenance, and administrative support for the Associate Director - Annual Fund and Operations. It provides direct support for direct mail, online fundraising, and major gifts. The Annual Fund Coordinator will help grow individual giving through prospect research and other strategic initiatives while maintaining detailed, accurate, and actionable donor records in Raiser's Edge.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Project Coordination & Administrative Support

• Serve as the primary project coordinator for direct mail and online fundraising solicitations - maintain production schedules, route creative and solicit feedback, provide necessary inputs to vendors (including creative assets [photos and stories]), ensure all documentation is saved in project folders on the shared server.

• Help create and produce online campaign assets - including donation form development and email set-up using HTML, lightbox creation and digital ads, Quality Assurance (QA) testing, scheduling, and successful deployment of all online fundraising and engagement campaigns.

• Manage the production of in-house solicitation mailings and other fundraising initiatives - creating and routing materials for review/feedback, generating mailing lists, as needed, using queries and exports in Raiser's Edge, executing mail merges, and partnering with the Special Projects and Stewardship Officer on the collation and QA of the send.

• Assist the Individual/Major Giving with creating FreeWill emails and launching emails according to their calendar to boost Planned Giving opportunities.

• Attend status meetings with direct mail (weekly) and online fundraising (bi-weekly) partners and participate in quarterly/annual strategic planning sessions.

• Coordinate with our Marketing & Communications team, to conduct quarterly resource-gathering trips to agency partners and our Community Resource Center to capture stories for future direct mail and email needs.

• Partner with Marketing & Communications to ensure giving society members are properly recognized for their contributions and giving society information is up to date across digital and printed collateral.

• Monthly/Quarterly review of our dedicated Development web pages

Database Maintenance & Prospect Research

• Partner with the Donor Database Manager to ensure necessary appeals/package IDs are created in Raiser's Edge in accordance with established business rules and gift coding logic.

• Run reports and queries from Raiser's Edge and Luminate Online to provide direct mail and online fundraising vendors visibility into program performance.

• Maintain accurate and up-to-date donor records in Raiser's Edge, including but not limited to addresses, communication preferences, special donor groups/attributes, portfolio managers and other relationships, special interests, etc.

• Prepare donor profiles and giving histories for portfolio managers, as needed.

• Develop, prepare, and maintain relevant queries, exports, and reports to support the individual giving team.

Additional Fundraising Support

• Code gifts from individuals in accordance with established business rules and handle acknowledgment letters for portfolio donors and other special groups based on established logic and processes.

• Support the Donor Database Manager and our Data Analyst with an understanding of queries, prospect research, donor profiles, and giving history.

• Support annual fundraising events, including Market at the Food Bank and Taste of the Browns Host Committees - execute recruitment mailing, track responses and payment, assist with ticketing, etc.

• Respond to general donor inquiries through the Donor Services phone line and email, as needed.

• Other duties as assigned.

Supervisory Responsibilities

N/A

QUALIFICATIONS:

Bachelor's degree (B. A.) from a four-year college or university; or two to three years related project management experience; or equivalent combination of education and work experience. Preferred 2-3 years of fundraising experience and annual fund support. Willingness to work beyond regular working hours when necessary. Proficiency in Windows-based computer software is required. Experience generating queries, reports, and exports in a donor database is preferred; Raiser's Edge and Luminate Online experience is a plus. Strong knowledge of HTML preferred. This position requires excellent attention to detail, effective multitasking, organization, and project management skills, and the ability to work in a team atmosphere and manage a flexible schedule.

PHYSICAL REQUIREMENTS & EVIRONMENT:

The physical requirements for this position include: the ability to frequently remain in a stationary position. Ability to move about inside the office to access file cabinets, office machinery, etc., frequently. Ability to operate a computer or other office productivity machinery constantly. Occasional ability to ascend/descend stairs to access workspaces. Occasional ability to position or move body to access filing cabinets or other work equipment. Ability to constantly exchange accurate information and communicate in person or via telephone with clients, partners, donors, coworkers, and other community members. Must be able to view a computer screen constantly. Ability to move office equipment/supplies occasionally. Ability to lift 10-25 lbs regularly. Travel is seldom required for this position. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

Salary Range: $$44,900 - $49,845 per year

Proud to be a North Coast 99 Employer for 2017-2023

Salary Description

$44,900 - $49,845