Animal Services Supervisor

Summary

Responsible for supervising the daily operations and

Animal Shelter staff including ensuring delivery of customer service, care of animals, effective and efficient shelter operations, medical, and healthcare services. Maintain and promote the continued positive public trust of the shelter by the public, the Texas Department of State Health Services and key stakeholders.

Essential Functions and Other Important Duties

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

• Oversee Animal Services shelter operations including but not limited to supervision, training, and staff development; develop work schedules, monitor workloads, and assist staff in daily operations.

• Provide direction and support toAnimalServicesstaff and volunteers, including but not limited toansweringquestions,identifyingerrors, andaddressingescalated internal and/or external stakeholder concerns.

• Conduct routine audits to ensure proper safety protocols, disease management, proper sanitation, and customer service is in compliance with applicable Federal, State, and Local laws, codes, and regulations, andstandardoperatingprocedures (SOPs).

• Ensure allanimal and case relatedinformation is complete and accurate in the shelter database and on every kennel card.

• Prepare and maintain monthly statistical reports for internal and external stakeholders, as needed.

• Conduct routine individual, team, and department meetings.

• Investigate internal and external stakeholder concerns;research issues,coordinate and facilitate necessary actions to resolve concernsas appropriate; when necessary, communicate directly for identification of service needs and address concern with appropriate written, verbal, or in-person follow-up.

• Ensure animals are properly and humanely treated; verify effectiveprocessesusing SOPs.

• Ensure staff is compliant with training requirements; maintain record of training certifications.

SUPERVISORY/BUDGET RESPONSIBILITIES

• Select,train,supervise, and evaluate staff; recommend assignment/assignment change, retention, discipline, and dismissal.

• Manage and monitor budget; maintain accurate budget reporting; ensure that operations are cost-effective, and funds are managed wisely.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• Bachelor's Degree from an accredited college or university in Business Administration, Public Administration, Biology, Animal Behavior, Veterinary Science, Wildlife, or related field; and,
• One (1) year of experience in business administration, Animal Behavior, Veterinary Science, Wildlife, or related field; and,
• Two (2) years of management or supervisory experience; and,
• Must possess or have the ability to obtain a Texas DSHS Basic Animal Control Officer Certification within one (1) year of employment; and,
• Must possess or have the ability to obtain a Texas DSHS Euthanasia Certification within one (1) year of employment,

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Knowledge of Federal, State, and Local Government laws, ordinances and regulations animal management and public safety.

• Knowledge of City of Denton policies, procedures, mission, and goals.

• Knowledge in understanding the political relationships within the organization and anticipating the implications and consequences of an action or decision.

• Skill in analyzing and researching, to interpret and understand policies, laws, and regulations, and to provide workable recommendations and solutions to problems that maintain compliance.

• Skill in judgment and creativity in decision-making; considering the relative costs and benefits of potential actions and select the most appropriate one.

• Skill in moderate-to-complex problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.

• Skill at the intermediate level, working with Microsoft Office 365, and other software systems to complete work.

• Skill in providing exceptional service to internal and external customers.

• Skill in interpersonal relationships, including using tact, patience, and courtesy.

• Skill in active listening; giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times.

• Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.

• Ability to establish and maintain effective interpersonal relationships.

• Ability to handle difficult and stressful situations with professional composure and confidentiality.

• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.

• Ability to support controversial positions, negotiation of sensitive issues and/or presentations with internal and external stakeholders.

• Ability to motivate,mentorand trainthroughdirect and indirect influence.

• Ability to develop, understand, interpret, and apply rules, policies, and procedures operations.

• Ability to handle records and complex situations of a confidential nature.

• Ability to perform all job duties in a manner that is consistent with the City of Denton's core values.

• Ability to simultaneously handle multiple tasks and changing priorities in an efficient and effective manner.

• Ability to maneuver comfortably through complex policy, process, and people-related organizational dynamics.

CONDITIONS OF EMPLOYMENT

• Must have and maintain a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license and state required minimum automobile liability insurance within 90 days of hire per state law)

• Must pass a drug test, driver's license check, criminal history background check and social security number verification.

• Must pass physical examination.

• Must attend and successfully complete the City's Defensive Driving Course (DDC) as soon as possible after employment (if required to drive City vehicle or personal vehicle for City business).

• Must possess or have the ability to obtain a Texas DSHS Basic Animal Control Officer Certification within one (1) year of employment.

• Must possess or have the ability to obtain a Texas DSHS Euthanasia Certification within one (1) year of employment.

Environmental Factors and Conditions/Physical Requirements

SAFETY

• Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.

• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.

• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to the supervisor.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Safety Sensitive (Subject to random drug testing): Yes.

• Tools/Equipment Used: Standard office equipment, including computer and peripherals along with use of catchpoles, snake tongs, crematorium, hypodermic needles, and motor vehicles; wearappropriate personal protective equipment (PPE).

• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.

• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.

• Lifting: Occasional very heavy lifting no more than 100 pounds and carrying more than 50 pounds.

• Environment: Works in an office setting office, and with and around animals (including diseased, injured and/or potentially aggressive animals); exposure to inclement weather, loud noises, odors, chlorine, or other chemicals; occasionally requires irregular and/or prolonged hours.

• Travel: Travels to City of Denton buildings and professional meetings as required.

• Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours andweekends, as needed. Must attend regularly scheduled and special meetings.

• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CORE VALUES

• Inclusive

• Collaborative

• Service-Oriented

• Strategically Focused

• Fiscally Responsible

TOP TIER BENEFITS

• Medical, dental, and vision coverage in addition to life and disability insurance plans?

• Employee Health Clinic

• Paid Vacation Days and Paid Holidays

• Retirement Plan

EEO STATEMENT

The City of Denton is an equal opportunity employer. It is the City of Denton's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

ADA/EOE/ADEA

This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.