Animal Services Specialist

JOB SUMMARY

Reporting directly to the Animal Services Assistant Manager, responsible for front-desk operations and customer service at the Williamson County Regional Animal Shelter (WCRAS). Level I of II in Animal Services Specialists.

EXAMPLES OF WORK PERFORMED

• Performs front-desk reception and customer service

• Processes intake of stray, owner-surrendered, community cats, and rabies-quarantine animals

• Reviews animal microchip data: may contact microchip company, veterinarian and/or registered pet owners to facilitate return

• Records documentation of animal health, behavior, medication, and vaccination status

• Reviews and processes applications and provides counseling for adoptions and fosters

• Processes payments, issues receipt and balances a cash drawer

• Performs data entry and maintains electronic documentation files

• Receives and distributes deliveries of supplies and donations

• Performs janitorial duties to maintain the administrative areas of the shelter

• Follows all safety measures and policies, including proper animal restraints and reading animal behavioral cues, and promptly reports any safety incidents to leadership

• Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

• Reports directly to

• Animal Services Assistant Manager

• Direct Reports

• No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions and standing

• Position involves lifting and carrying of animals and equipment up to twenty-five (25) pounds, and exertion of up to twenty-five (25) pounds of force to move objects

• Ability to hear and/or see alert cues regarding animal and staff security

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment

• Frequent handling of animals, including contact with waste and blood

• Exposure to unpleasant smells and a noisy and wet environment associated with a shelter

• Exposure animals that are agitated or injured that may attempt to bite or scratch

IRREGULAR HOURS

• Flexibility to work evenings, weekends, and holidays is a schedule requirement

• May be deemed essential personnel for emergency situations at discretion of Director

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent

• One (1) year of administrative experience, preferably in a customer-service role

• One (1) year cash-handling experience

LICENSES AND CERTIFICATIONS

• Required within thirty (30) days of employment

• Valid driver's license

PREFERRED QUALIFICATIONS

• Three (3) years of administrative experience, preferably in a customer service role

• Experience in animal behavior, health, or welfare field

• Bilingual (Spanish)

EMPLOYMENT TESTING

• Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes

• Motor Vehicle Record check: Yes

• Drug screening: Yes

• Physical exam: No

• Psychological exam: No

• Additional: N/A

SUPPLEMENTAL INFORMATION

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org/hr.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco and non-tobacco products such as vapor, e-cigarettes and the use of chewing tobacco or like products is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.