Ancillary Supervisor

Job Summary:

The Role:

The Ancillary Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Ancillary team within the venue. Duties may also include management functions.

Job Functions:

• Direct and supervise Ancillary and other employees performing similar services as directed.

• Provide guest services by greeting and assisting guests and responding to guest inquiries and complaints.

. Collect money from patrons for parking, lawn chair, ticket fees.

. Use provided devices to keep track of sales and redemption.

. Assist manager with end of the evening cash out.

• On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.

• Assist with managing breaks.

• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.

• Oversee productivity and work assignments of the ancillary members and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.

• Show CARE by participating in venue recycling efforts before, during and after the show.

• Other tasks as assigned by the Ancillary Manager.

• Assign and schedule team members to specific duties.

Qualifications:

• High School Diploma or equivalent

• At least 2 years in Guest Service and communications

• Creative thinker and problem solver

• Excellent verbal, written and interpersonal communication skills

• Acute sense of judgment, tact and diplomacy

• A strong sense of teamwork and ability to execute programs

• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting