Expedia is striving to revolutionize the way people search and book their trips. For this mission, the Lodging organization is the pioneer in changing how people around the world shop and purchase travel. We're looking for an Analytics Manager with strong technical skills and a product mindset to join our Lodging Product Analytics team. In this role, you will team up with Lodging Shopping Product, User Experience, and Engineering teams to drive innovation in the shopping path for customers.
As an Analytics Manager, you will work with one of the strongest data sets in the travel industry, using cutting edge technology, and the ability to see your insights turned into real products. This role will challenge you to understand and contribute to many aspects of development of the Lodging business, including product innovation, test and learn, strategy, business opportunity recommendation, and problem investigation.
A real passion for analytics and product development & innovation is a prerequisite. Your primary focus will extend well beyond pulling the data and crunching the numbers. You will tackle complex business problems by converting raw data into relevant and actionable business insights. This is a full-time position based in Chicago, Illinois.
What you'll do:
You will present customer behavior insights, identify customer issues and business opportunities to Product, Engineering, Marketing and Design teams to work together to build the best in class site for customers around the globe looking for a place to stay.
You will apply your expertise in quantitative analysis, predictive modeling, data mining, and the presentation of data with a singular goal of profit maximization and with a focus on actionable analytics.
You will conduct A/B test design, implementation and analysis on the website in order to figure out the effectiveness of product optimization efforts.
You will define key product metrics to monitor, and understand root causes of changes in metrics
You will be working closely with Product team, you will propose what to build in the next roadmap
You will build understanding around the traveler ecosystem, capturing insights into user behaviors, and long-term trends
You will identify new levers to help move key product metrics
You will build models of user behaviors for analysis or to power production systems
You will influence product teams through presentation of data-based recommendations
You will communicate state of business and experiment result to product teams
You will collaborate across Product, Marketing & Retail Analytics teams spreading best practices for wide adoption
You will be working with Business Intelligence tools such as Adobe Omniture, and authoring queries in Hadoop, Hive, and Spark primarily
You will be automating analyses and authoring pipelines via SQL and python based ETL framework
Who you are:
At least 3 years of hands-on experience in data analysis and providing insights
Experience with SQL, and R or Python
Experience with Excel or other data manipulation tools.
Experience with reporting tools such as Tableau or Qlikview.
Ability to make decisions and act faced with ambiguity, comfortable operating without explicit direction
Willingness to exceed expectations and challenging business goals
Knowledge of experimentation techniques such as A/B tests
Knowledge of modelling techniques such as linear regression, time series modelling, decision tree
Experience with Web Analytics tool such as Omniture or Google Analytics
Experience collaborating with teams in different time zones
Advanced degree (M.Sc., Ph.D. preferred) in statistics, math, computer science, economics, or related quantitative field.
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminute.com.au, ebookers, CheapTickets, Hotwire, Classic Vacations, Expedia Media Solutions, CarRentals.com, Expedia Local Expert, Expedia CruiseShipCenters, SilverRail Technologies, Inc., ALICE and Traveldoo.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.