Analytics and Automation Business Operations Manager
Req #: 190014643
Location: Columbus, OH, US
Job Category: Operations
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/. Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.
The Credit Bureau Operations Analytics and Automation Business Operations Manager is responsible for leading the domestic Analytics and Automation Team. This dynamic position will define and implement the automation strategy for Credit Bureau Operations, ensure analysis and automated solutions meet stakeholder needs and transform the data and toolset infrastructure used by the team.
As Analytics and Automation Business Operations Manager, you will (at a minimum):
Define Analytics and Automation strategies and implement tactical plans to accomplish
Provide day to day direction and coaching to the reporting team members
Continually explore better tools and methods of completing work, define and implement
Work closely with key management stakeholders across Credit Bureau and Regulatory Operations to ensure the team is meeting ongoing needs
Coach the team to become a more mature and efficient Agile team
Process Automation Experience: 3-5 years managing a team focused on process automation with a clear progression managing increased scope and complexity. Preferably in an Agile work environment
Analytical Rigor: Ideal candidate will be an analytical thinker with superior data analysis skills and ability to project outcomes
Critical Thinker: Must be able to quickly and objectively analyze and evaluate issues and form decisions
Communication: Ideal candidate will be able to synthesize data into actionable insights and effectively communicate to all levels of management
Report Development: 2-3 years of experience with Cognos and Tableau Business Intelligence tools
Attention to Detail: An acute attention to detail is required, specifically ensuring capacity plans and status reporting are accurate
Intellectually Curious Self Starter: Must be able to operate in a self-directed manner; must have a strong desire to take the initiative to deliver superior results with urgency
Jpmorgan Chase & Co.