CMA CGM Group Chennai , IN 46615
Posted 3 weeks ago
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
CMA CGM Agencies India Pvt.Ltd
JOB DESCRIPTION
Job Title : Sr. Analyst / Analyst- E-Commerce Professional Services
Department : E-Commerce
Reporting To : Manager
Location : Chennai
Short Brief on role:
The candidate shall be responsible for deploying the EDI or API solutions with our key customers across the globe, including requirement analysis, creating business requirement documents, performing end to end UAT, stakeholder communication and providing post-go-live support. He/she shall be responsible for maintaining the product and deployment-specific information in the internal knowledge base.
Key Responsibilities:
Providing Functional Support to Customers and worldwide agency / eCommerce network on our solutions (EDI/API):
Managing & implementing assigned Professional Service projects with our VIP Customers in coordination with HO Product Owner. The scope of projects includes Schedule, Pricing Booking, SI, Invoice, Bills of Lading & Tracking deployment via EDI & API platforms.
Analyzing and qualifying customer requirements
Validating required changes with concerned product owners
Coordinating development with HO and IT team
Performing the functional tests with qualification environments
Organizing production roll-out
Ensure timely update of Project Status in Internal Tools.
Perform User Acceptance Test (UAT) for newly deployed projects or enhancement or bug fixes delivered.
Assist HO on reporting & invoicing requirement for API solutions.
Internal Knowledge Base Management
Key Performance Standards:
Demonstrate expertise in handling eCommerce Professional Services to the group's Customers.
Maintain up to date tracker of projects status in internal tool.
Document all new flow deployed, and changes made on existing flow
Pro-active Support to the customers on Booking & SI products as per the defined SLA
Continuous Improvement
Requirements and Specific Skills:
Business Analysis and Defining Solution
Quickly understands the business requirements & existing business processes and suggest optimal solutions.
Analyze the business requirements and propose evolutions or changes required in existing application.
Educational Background & Technical Knowledge
Preferred Graduate / Engineering graduate in Computer Science
Basic understanding of programming and development methodologies
Experience in working with EDI/API solutions dedicated to Shipping/Logistics preferred
Basic knowledge on SQL databases
Should have good knowledge in MS Excel & PowerPoint
Candidate having experience in shipping Industry is preferred
Communication
Understanding the needs of the internal or external customers when initiating actions or making decisions.
Communicates effectively to HO & RO eCommerce / IT
Liaison effectively between all the internal/external stakeholders
Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines
CMA CGM Group