Analyst V Business - Retail Business Services

Delhaize America Salisbury , NC 28145

Posted 3 months ago

Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country's largest online grocery retailer, Peapod.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Commercial Services and Strategy, Operations, Information Technology, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services.

Position Title: Analyst V Systems

Position Location: Salisbury, NC

Position Summary:
A Systems Analyst is an experienced IT professional dealing with the implementation, enhancement, validation and maintenance of IT application and/or infrastructure systems in support of our everyday business needs. A Systems Analyst performs the following major activities:

  • Leads the design, build, validation, implementation and maintenance of IT application systems and/or infrastructure solutions in support of our current, and future business needs.

  • Works collaboratively with partners in IT, business areas and vendors in understanding, and enhancing business requirements to create technical, and functional specifications.

  • Produces list of deliverables, cost estimates and time estimates related to the assigned project(s) in order to assist with effective project/initiative management.

  • Interfaces with IT PMO, architecture, and service delivery teams among others in support of delivering timely, qualitative, robust and scalable solutions.

  • Helps partner teams determine whether a solution(s) needs to be developed internally or procured from external sources.

  • Helps determine integration needs and design/development/solution patterns that can be reused optimally.

  • Interfaces with and guides software engineers and/or vendor partners in providing clarifications on design patterns, as needed.

  • Performs solution verification to ensure the solution is built in accordance with the specifications meeting business and technical requirements.

  • Responsible for technology lifecycle portfolio management from conceptualization until retirement in one or more areas.

  • Provides support and/or interfaces with support teams, internal or external, to ensure business and technical issues with applications and/or infrastructure are resolved timely and effectively.

Principle Responsibilities and Duties:
1.Design, Development & Transition

Supports the Business by designing, developing and transitioning technology solutions aligned with strategic IT roadmap.

  • Provide subject matter expertise in the analysis, design and preparation of technology solutions to meet business needs

  • Recommends components for solutions that will work well together across business domains, partner with domain architect to ensure adherence to the architectural roadmap

  • Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedures manual or document repository.

  • Facilitates/completes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders.

  • Acts as the primary communication point keeping IT and business partners informed of infrastructure changes, application changes, data changes or upcoming implementations and ensures business specific impacts are addressed.

  • Ensures all deliverables are met related to the change management process.

  • Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events and significant refresh activities.

  • As required, responsible for delivery of project management role for smaller projects from inception to completion including all project artifacts, executive status reports, etc.

  • Adheres to published design and development standards
    2.Business Relationship Management

Supports the Business Consultant in the process of leading the relationship with business function heads to define the local IT roadmap.

  • Provides consulting / direction to solve business problems or needs arising from everyday events or unexpected / catastrophic events. This includes recognizing the problem, resources needed to resolve as well as managing to process needed for proper completion, including executive management updates as required.

  • Thorough understanding of the business strategy, operations, markets and key stakeholders.

  • Reviews business processes to understand the capability gaps and opportunities. Recommends Innovations and business processes /systems simplifications.

  • Builds close relationships with the function heads and their teams. Advise these teams on how technology can be used to match or outpace competitor performance.

  • Prioritizes and plan delivery in each function with the key stakeholders, manage conflicts between functional priorities as required.

  • Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, holiday schedule changes, weather events and significant refresh activities.

  • Acts as third level of support.
    3.Vendor Management

Manage tactical relationships with vendors to deliver solutions. Optimize operational excellence of Suppliers within the Solution development domain.

  • Directs Solution Development Managers from suppliers and/or vendors according to agreed IT services

  • Manages vendor performance on IT services delivered

  • Escalation point towards supplier on operational services delivered in the Solution development domain

  • Delivers information on expected services to the Head of Vendor and Contract management to support contract negotiation

  • Provides reporting on supplier performance on operational KPI's and delivered services by suppliers through operational supplier scorecards

  • Ensures level of efforts are acceptable, SOW's are complete and properly represent the requested work, proper skillsets are applied and time reported is accurate and appropriate

  • Accountable for the performance and deliverable of their vendors
    4.Financial & Risk

Forecast and plan for approved demand, supporting the Solution Development leadership in ensuring the group has the available resources to support on-time and on-budget project delivery. Establish strong habitual risk management practices in the organization.

  • Partners with Solutions Senior Directors to ensure the Solution Development group has the internal and external resources required to address demand that has been committed to, and optimize allocation of resources across projects in an efficient manner

  • Liaise with Business Support, Architecture and Solutions Senior Directors to understand the types of technology that may be implemented in the near term and the capabilities that are needed to implement these technologies

  • Provides input to IT Leadership Team, in collaboration with the Solutions Senior Directors, on the optimization of the sourcing mix (insourced/outsourced) to maximize efficiency and minimize risk; Proactively propose initiatives to the business and the IT Leadership Team to increase the cost efficiency of delivery and maintenance of applications

  • Extracts the value from existing systems, only investing in replacement when it is required for business continuity or to deliver a business requirement

  • Encourages creativity on delivering simple solutions that deliver the business needs fast

  • Drives the solution delivery teams to balance tradeoffs between speed to market, cost, risk and quality

  • Stays abreast of emerging technologies and the potential applicability to the retail/ eCommerce deployment

  • Ensures definition, maintenance and adherence of project and annual budget
    5.Leadership

Lead and inspire the Solution Development team from a technical (vs. department operational) standpoint

  • Partners with IT Solutions Development management team to establish and support a high performance, service oriented culture that enables the operating unit Ahold Delhaize to drive sales growth and productivity performance across the organization.

  • Drives the Ahold Delhaize IT Agenda and Priorities, encourage people to engage with retail business process and think about how IT can be used to make Ahold Delhaize more competitive

  • Implements the Ahold Delhaize standards of performance, recognize great performance, coach constructively on under-performance

  • Uses the insights from the engagement survey to inspire and motivate our people, in the short term focus on leading by example, embracing diversity and explaining the reasons for change

  • Seeks opportunities to drive efficiency to release resource to deliver more and support the business better

  • Proactively continuously improving their system portfolio

  • Maintains a high level of individual contribution, professional growth and ability to function effectively and independently, challenges others to do the same. Requirements

    Basic Qualifications:
  • B.S. in Computer Science, Engineering or related field

  • Master's degree is a plus

  • 10+ years experience

Skills and Abilities:

  • Oral and/or written communication skills

  • Presentation skills

  • Ability to Influence leadership

  • Attention to detail

  • Ability to organize and lead team priorities

  • Develops and maintain high quality software products supporting the organizations standards

  • Ability to manage own work time and priorities in accordance with aggressive timelines and budgets

  • Experience of SDLC methodologies such as Agile and Waterfall

  • Solid knowledge of IT theories, methodologies, practices and procedures.

  • Experience with application and software development.

  • Solid understanding of windows and imaging of servers

  • Preferred experience in retail environment

  • Preferred experience with Fuel solutions

Apply On-line


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Analyst I Business Systems Retail Business Services

Delhaize America

Posted 2 days ago

VIEW JOBS 1/24/2020 12:00:00 AM 2020-04-23T00:00 About Retail Business Services Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country's largest online grocery retailer, Peapod. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising, Marketing & Sourcing Services, Private Brand Products, Pharmacy Services, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services. For more information, visit www.retailbusinessservices.com. Job Title: Analyst I Business Systems Job Location: Salisbury, NC Position Summary: Utilizing Business Analysis methodologies, partner with business areas and IT to lead the gathering, analyzing, and creation of high-quality requirements; including validation and traceability, for existing and new applications that support all business channels within the business area supported. This position understands how the organization functions to accomplish its purpose and defines capabilities within the that enable the achievement of goals. This role plans, directs and completes the analysis of business problems to be solved or product/services to be developed for delivery. Primary Duties: * Elicit, gather and validate requirements - An expert at eliciting and evaluating information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a more general understanding, distinguishes presented user requests from the underlying true needs, and distinguish solution ideas from requests. * Analysis, Problem solving, Leadership - Acts as the business and technical leader for the business and provides direction to business and IT on technical issues associated with business problems and/or projects. Provides both business and technical leadership, makes final decisions/recommendations, solves complex problems and manages all aspects of problem/decision that impacts overall business, system and/or project. Reviews deliverables and provides input for other analysts. Strong understanding of all business channels. * Documentation – Expert in documenting requirements in a clear, concise manner delivering expected results to stakeholders. Ensures traceability standards for requirements are maintained throughout the lifecycle. * Communication - Clearly presents information and responds to questions from functional organization units across the organization. Leads discussions and documents meetings. Provide analysis to direct manager and to senior leadership when required * Testing - Develops and documents test plans and test cases, executes system testing. Analyzes, tracks and documents testing results and defects. Leads the works (with IT and business) to identify, prioritize, and resolve defects. * Change Management - Adapts and works effectively within a rapidly changing business and technical environment. Requirements Qualifications: 5 - 7 Years Bachelor's Degree Apply On-line Delhaize America Salisbury NC

Analyst V Business - Retail Business Services

Delhaize America