Analyst, User Services

Overview

About MPOWERHealth:

For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what's complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.

Benefits:

• Multiple medical plan options

• Health Savings Account with company contributions

• Dental & vision coverage for you and your dependents

• 401k with Company match

• Vacation, sick time & Company paid holidays

• Company wellbeing program with health insurance incentives

The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems.

Responsibilities

• Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems

• Create and manage user accounts and access

• Perform Office 365 and network administration

• Assist in IT Asset Management to ensure accurate inventory records

• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary

• Create knowledge base articles, checklists, procedures, and end-user training

Qualifications

• Office 365 Administration

• Microsoft Office Experience

• Active Directory Experience

• Exchange Server/ Exchange Online Experience

• Networking

• Router, Switch, Firewall, AP Etc. Experience Preferred

• Mobile Device Management Experience

• AV Equipment/Video Conferencing Solutions Experience

• Experience with Windows OS, MAC OS, iOS, Android

• Bachelor's degree or equivalent combination of education and experience

• Minimum 1-year experience in a similar role

• Strong customer service and troubleshooting skills

• Ability to communicate technical information, both verbal and written, to a wide range of end-users

#IND123

Responsibilities

• Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems

• Create and manage user accounts and access

• Perform Office 365 and network administration

• Assist in IT Asset Management to ensure accurate inventory records

• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary

• Create knowledge base articles, checklists, procedures, and end-user training