Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Analyst, Tech Support

Expired Job

Kind Healthy Snacks New York , NY 10007

Posted 3 months ago

Position: Analyst, Tech Support

Location: NYC HQ

Who are we?

Since its founding in 2004, KIND has been on a mission to make the world a little kinder one snack and one act at a time. KIND was born out of its founder's desire to create a snack that was healthy and tasty, wholesome and convenient. What began as a line of premium Fruit & Nut bars sparked the creation of an entirely new healthier snacking category. Today, KIND has a family of snacks that offer solutions for a variety of different occasions.

We love making snacks that delight people's taste buds and fuel their bodies, and we also love inspiring kindness in communities everywhere. As a not-only-for-profit company, we've always believed that there's more to business than just profit.

We're looking for passionate collaborators to help us become the foremost leader in health & wellness and positively impact society along the way. If you're looking to be a part of an inspiring, energetic and entrepreneurial environment, you've found the right place.

What you'll do

As the Analyst, Tech Support, you will provide technical support to both local and remote users in a highly dynamic and agile environment. And this is how you will do it.

  • Provide Helpdesk, Deskside, and remote support to HQ & remote users

  • Provide mobile device support

  • Image new laptops & desktops

  • Hardware break-fix and upgrades

  • Diagnose and resolve issues with Microsoft Windows, MS Office Applications, and SharePoint

  • Diagnose and resolve printing and network connectivity issues

  • Identify and escalate issues requiring urgent attention

  • Research issues & questions then advise users on appropriate actions

  • Adhere to IT access-management and change control procedures

  • Monitor ticketing system, as first point of contact, to ensure: -Correct routing/assignment of all requests/issues.

  • Adherence to SLA's.

  • Proper escalation, as required.

  • Assist on End User Facing projects and KIND IT initiatives.

You are

  • kind, smart, talented, and get things done.

  • Passionate about technology and learning new skills.

  • A person who faces problems with patience and a smile.

  • Someone who enjoys helping others and thrive in a growing, fast-paced environment.

  • Genuine in your desire to help make the world a kinder place, committing to always spreading and celebrating kindness

You have

  • BS in Management Information Systems, Computer Engineering, or equivalent experience

  • 2+ years Desktop/Deskside Support

  • Strong knowledge of Windows and Microsoft Office suite

  • Knowledge of Macs, iOS and Android

  • Working knowledge of Active Directory, PowerShell, Exchange and SharePoint

  • Ability to script and automate tasks

  • Industry certificates are a plus (MCSE, A+...)

  • Knowledge of web technologies is a plus

  • Knowledge of Kaseya is a plus

  • Excellent written and verbal skills

  • Ability to learn new technologies

  • Ability to multi-task and prioritize

  • The ability to work overtime as needed.

What KIND offers

  • Competitive compensation, including equity in KIND!

  • Flexible Paid Time Off. Choose what works best for you, including summer hours

  • Excellent health, dental & vision insurance, with options to fit you & your family's needs

  • Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in office programs like Drs, Nutritionists, Mindfulness, Chair Massages & others

  • Casual office dress code feel free to wear your KIND gear

  • Monthly shipment of your favorite KIND bars to share with your friends and loved ones. After all, we're all brand ambassadors!

  • Training & tuition reimbursement program, because continuing to learn matters and we support your development

  • A dynamic, ambitious, fun and KIND work environment

  • The opportunity and responsibility to be KIND everyday

EEO

At KIND, we are committed to being an inclusive workplace where diversity in all its forms is championed. KIND is proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Analyst

Movable Ink

Posted 5 days ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 As a Technical Support Analyst, you are the liaison between client facing teams and engineering on product related issues. You're like a dog with a bone, ensuring timely resolution and solutions that provide exceptional customer experiences. When you're not busy saving the day, you'll be evaluating client use cases and working with product enablement to update training, documentation and in-app tutorials. Fast forward one year, here's what you've accomplished at Movable Ink: * The number of incoming product issues and resolution time continues to be low and has decreased. * You can answer just about any product "how to" question that comes your way. * The only issues escalated to engineering are truly bugs. You're able to troubleshoot, diagnose and resolve all other issues on your own. * After new functionality is released you run a warranty period until success criteria is met. * You are reporting out regularly on support trends and making recommendations to improve the customer experience through product enhancements, training and documentation. What you have done and who you are: * Reproduced product behaviors to determine problem root-cause, issue work arounds, and solutions. Experienced with issue and bug tracking software systems. * Partnered with clients and client facing teams to understand and develop solutions for high-impact, high-visibility issues. * Coordinated with engineering teams to diagnose, prioritize and resolve product issues. * Achieved a deep understanding of SaaS products and new feature capabilities in fast paced environment. * Highly responsive and professional communicator, adept at communicating with technical and non-technical audiences. * Collaborative nature and equally effective working independently or with a cross-functional team. * Pragmatic problem solver, ability to prioritize issues appropriately and to make progress on multiple issues simultaneously. * Calm disposition when dealing with urgent issues, exuding reassurance and confidence needed in high stakes situations. * Experience in internet technologies such as HTML, JavaScript, web servers, and other internet/networking-related protocols. * Solid understanding of email marketing, online advertising, data management, campaign management and/or content management systems. SaaS and agile SDLC experience preferred. * Prior experience as a technical support analyst. Experience in client facing roles such as campaign management or professional services a plus. * Undergrad or graduate degree in business, computer science, information technology, physics, math, economics or another scientific field or equivalent experience. Movable Ink New York NY

Analyst, Tech Support

Expired Job

Kind Healthy Snacks