Position: Analyst, Tech Support
Location: NYC HQ
Who are we?
Since its founding in 2004, KIND has been on a mission to make the world a little kinder one snack and one act at a time. KIND was born out of its founder's desire to create a snack that was healthy and tasty, wholesome and convenient. What began as a line of premium Fruit & Nut bars sparked the creation of an entirely new healthier snacking category. Today, KIND has a family of snacks that offer solutions for a variety of different occasions.
We love making snacks that delight people's taste buds and fuel their bodies, and we also love inspiring kindness in communities everywhere. As a not-only-for-profit company, we've always believed that there's more to business than just profit.
We're looking for passionate collaborators to help us become the foremost leader in health & wellness and positively impact society along the way. If you're looking to be a part of an inspiring, energetic and entrepreneurial environment, you've found the right place.
What you'll do
As the Analyst, Tech Support, you will provide technical support to both local and remote users in a highly dynamic and agile environment. And this is how you will do it.
Provide Helpdesk, Deskside, and remote support to HQ & remote users
Provide mobile device support
Image new laptops & desktops
Hardware break-fix and upgrades
Diagnose and resolve issues with Microsoft Windows, MS Office Applications, and SharePoint
Diagnose and resolve printing and network connectivity issues
Identify and escalate issues requiring urgent attention
Research issues & questions then advise users on appropriate actions
Adhere to IT access-management and change control procedures
Monitor ticketing system, as first point of contact, to ensure: -Correct routing/assignment of all requests/issues.
Adherence to SLA's.
Proper escalation, as required.
kind, smart, talented, and get things done.
Passionate about technology and learning new skills.
A person who faces problems with patience and a smile.
Someone who enjoys helping others and thrive in a growing, fast-paced environment.
Genuine in your desire to help make the world a kinder place, committing to always spreading and celebrating kindness
BS in Management Information Systems, Computer Engineering, or equivalent experience
2+ years Desktop/Deskside Support
Strong knowledge of Windows and Microsoft Office suite
Knowledge of Macs, iOS and Android
Working knowledge of Active Directory, PowerShell, Exchange and SharePoint
Ability to script and automate tasks
Industry certificates are a plus (MCSE, A+...)
Knowledge of web technologies is a plus
Knowledge of Kaseya is a plus
Excellent written and verbal skills
Ability to learn new technologies
Ability to multi-task and prioritize
The ability to work overtime as needed.
What KIND offers
Competitive compensation, including equity in KIND!
Flexible Paid Time Off. Choose what works best for you, including summer hours
Excellent health, dental & vision insurance, with options to fit you & your family's needs
Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in office programs like Drs, Nutritionists, Mindfulness, Chair Massages & others
Casual office dress code feel free to wear your KIND gear
Monthly shipment of your favorite KIND bars to share with your friends and loved ones. After all, we're all brand ambassadors!
Training & tuition reimbursement program, because continuing to learn matters and we support your development
A dynamic, ambitious, fun and KIND work environment
The opportunity and responsibility to be KIND everyday
At KIND, we are committed to being an inclusive workplace where diversity in all its forms is championed. KIND is proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.
Kind Healthy Snacks