Analyst

Technical/Functional Skills

• SNOW ITIL Tool

• Dynatrace monitoring level only

• Java Support level

• RPA UiPath

• Production Support experience.

Roles & Responsibilities:

• Troubleshooting: Investigating and resolving technical issues reported by users or detected through monitoring systems.

• Incident Management: Responding to incidents, identifying root causes, and implementing corrective actions to prevent recurrence.

• Monitoring: Monitoring system performance, availability

• Documentation: Documenting troubleshooting procedures, incident resolutions, and system configurations to maintain knowledge base.

• Collaboration: Working closely with development teams, other support levels, and stakeholders to address issues and improve system stability.

• Customer Support: Providing technical assistance and support to end-users, including answering queries and resolving issues in a timely manner.

• On-call Support: Being available for on-call support to address urgent issues outside of regular business hours.