Tata Consulting Services (Usa) Las Vegas , NV 89134
Posted 2 weeks ago
Technical/Functional Skills
SNOW ITIL Tool
Dynatrace monitoring level only
Java Support level
RPA UiPath
Production Support experience.
Roles & Responsibilities:
Troubleshooting: Investigating and resolving technical issues reported by users or detected through monitoring systems.
Incident Management: Responding to incidents, identifying root causes, and implementing corrective actions to prevent recurrence.
Monitoring: Monitoring system performance, availability
Documentation: Documenting troubleshooting procedures, incident resolutions, and system configurations to maintain knowledge base.
Collaboration: Working closely with development teams, other support levels, and stakeholders to address issues and improve system stability.
Customer Support: Providing technical assistance and support to end-users, including answering queries and resolving issues in a timely manner.
On-call Support: Being available for on-call support to address urgent issues outside of regular business hours.
Tata Consulting Services (Usa)