Analyst

Skill: NLP Analyst

Technology requirements:

• Min 4+ yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python would be preferred.

• Good experience on Conversational AI Platform.

• Exposure to Gen AI and its concepts with conversational AI Products.

• Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist.

• Transforming natural language data into features using NLP techniques, Knowledge on KORE.ai and IVR systems.

Responsibilities:

• Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.

• Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot's capabilities.

• Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.

• Analyze chat history and optimize intents.

• Experiment with different content formats and styles to deliver unique user experiences.

• Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.

• Create conversational flows to suit the requirements.

• Train the chatbot accordingly to understand the linguistic variations of diverse types of users.

• Debug the bot behavior and fix the issues.

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