Tata Consulting Services (Usa) Charlotte , NC 28201
Posted 5 days ago
Skill: NLP Analyst
Technology requirements:
Min 4+ yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python would be preferred.
Good experience on Conversational AI Platform.
Exposure to Gen AI and its concepts with conversational AI Products.
Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist.
Transforming natural language data into features using NLP techniques, Knowledge on KORE.ai and IVR systems.
Responsibilities:
Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.
Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot's capabilities.
Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.
Analyze chat history and optimize intents.
Experiment with different content formats and styles to deliver unique user experiences.
Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.
Create conversational flows to suit the requirements.
Train the chatbot accordingly to understand the linguistic variations of diverse types of users.
Debug the bot behavior and fix the issues.
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Tata Consulting Services (Usa)