Analyst Storecare Programs

Basic Qualifications

• Bachelor's degree OR High School diploma /GED and at least 3 years of experience responding to customer inquiries and/or resolving customer issues.

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

• Experience communicating and collaborating with cross-functional teams and strategic business partners in a matrix organization.

• Experience working with more than one work stream simultaneously, as well as collaborating with others on the successful implementation of a key project, initiative, rollout, etc.

• Experience identifying operational issues, recommending, and implementing strategies to resolve problems.

• Knowledge of reporting, forecasting and financial analysis.

• Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table and VLookup, etc.).

• Advanced level skill in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings).

• Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).

Preferred Qualifications

• Experience with facilities/asset management and/or maintenance programs.

• Experience in the utilities and/or energy industry, including energy management, utilities service programs, and/or alternative energy.

• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.

• Analytical and quantitative skills in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

• Experience with Microsoft Excel Macros development and utilization.

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Salary Range$57570 - $92340 / Salaried