American Express New York , NY 10007
The Digital Marketingteam's goal is to be the center of excellence in delivering significant CardMember value through meaningful interactions at every touch point. Wefoster high levels of Card Member satisfaction and long term engagement. Onecritical touch-point on this team is the Customer Engagement Email, our #1scale outbound digital channel, which reaches all customers including those whoare otherwise less actively engaged with our brand. We are creating an EmailCenter of Excellence to scale this program from monthly to weekly, and areseeking an Analyst/Senior Analyst to support this exciting, fast growing team.
The Customer EngagementEmail is an industry-leading program powered by innovativehyper-personalization, modern email best practices, and a high degree ofcollaboration across the company. The program reaches 1.2 million Business CardMembers and drives a phenomenal amount of engagement and revenue, with a 3 yearcompound annual growth rate of 150% per year. Our recent investments in technologyand data science make this program a test kitchen for innovation and continuedaccelerated growth. The Email Center of Excellence team will leverage thebest practices from our monthly program to coordinate and uplift our existingone-off email marketing to deliver a high frequency, individualized and hyperrelevant email marketing curriculum to our customers.
Thisposition will be responsible for leading the design, development, and executionof Customer Relationship Management's most innovative marketing channel,by developing and implementing dynamic emails that curate customer marketingstrategies using cutting edge technologies to drive significant growth forGCP. This role will befocused in three main areas:
Leading the design, development, and execution highly visible and dynamic digital marketing that curates strategies from across the enterprise to deliver a personalized experience for each Card Member
Channel performance optimization via Strategic Test & Learn plan development, Process Improvements, and ensuring that all content and links meet our Quality standards
Communicating with partners and preparing status and results reports for senior leadership
In this role you will beresponsible for delivering on critical KPIs for Global Commercial Services(GCS).
Collaborate with a large, global team of partners and 3 external agencies to plan and execute the weekly Email program
Support reporting and monitor KPI benchmarks for optimization
Regularly checking existing offers and links to ensure that they are performing at or above goal. This will include the analysis of multiple spreadsheets and interaction with online data tracking systems
Liaising with Technologies groups, advertising agencies, and other business partners to re-design and test enhanced versions of Card Member experiences
Coordinating with Legal, Compliance, and other internal teams to ensure that all marketing offers are compliant with the latest regulations and verbiage
Assistance with ad-hocprojects and requests, as needed
Bachelor's degree with 0-2 years marketing experience (financial services experience is a plus)
Very focused on the customer excited and passionate about creating great experiences.
Ability to think and work independently
Strong project management and relationship management skills.
Exceptional attention to detail experience ensuring flawless execution in an environment with a significant amount of complex information and competing stakeholder priorities
Experience managing a marketing campaign from kickoff to deployment
Easily adapts to change and emotionally mature
Critical thinker and resourceful problem solver.
Demonstrates strategic thought leadership and intellectual curiosity to proactively identify opportunities, anticipate challenges, and provide creative solutions.
Digital expertise preferred
Experience with email and/or online channels and capabilities (e.g. A/B Tests, Omniture, Google Analytics, SalesForce, etc)
Experience with digital marketing analytics reporting
Experience growing and managing an end to end digital marketing campaign
Adept at learning systems
History of exceeding goals in a fast paced environment with strict deadlines
Takes ownership for mistakes
Sense of humor
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.