Analyst - Security Operations Center

Ace Hardware Oak Brook , IL 60523

Posted 7 months ago

The Analyst

  • Security Operations Center, works in the Ace Security Operations Center (located in Oak Brook, IL), which is the centralized hub that manages security and safety issues on an organizational and technical level related to Alarm Systems, Access Control, CCTV, and people safety.

What you will do:

  • Security & Safety - assist PSO's & contract Security Officer's in ensuring that we provide a great customer service experience to all our employees, visitors and guests of our campus; to include Woodridge. Assist in monitoring lobby areas for the front-line team (PSO's and Contract Security Officer's) so they can focus on providing a helpful front-line experience during standard business hours.

  • First Aid / CPR & AED assist or be a back-up when responding to first aid, CPR or AED needed situations. At this time our PSO's and contract Security Officers are the primary first responders. The Analyst, once fully trained would be a backup first responder OR will cover the lobby desk while the PSO / Contract Security Officer is away.

  • International Travel Safety & Security (ISOS) Monitor employee travelers and provide situational awareness as it relates to local protests, civil unrest, media, political climate, and severe weather. Analyze weekly travel security reports ensuring travelers who may be traveling to high risk locations have sufficient resources and are prepared responsibly. Encourage the use of the "Tracker" system and provide reports to Ace users to promote the use of the tool more consistently. Begin to test Vismo; an application that is voluntary in which Ace employee's location can be monitored live on their smart phone. Ace currently has 10 license agreements with Vismo.

  • Badging and Credential Management assist in the roll out of the new Corporate 1000 access control program and integration of all badging systems globally. Work with IT and HRIS on integrating cards into Workday (when someone is hired, badge is active, when someone is terminated from Workday / badge is disabled) and maintain connection with the current time cards in all field locations for pay processing.

  • System Maintenance coordinate with IT and partner integrators to make sure that upgrades, patches and hot fixes are applied to all software programs tied into the SOC. Analyze health check reports provided by security integrator on all systems and become the central channel for receiving security technology related issues from all Ace locations.

  • Investigations Support the analyst will assist in compiling the necessary CCTV (video) on investigations OR as needed related to activities in the RSC; such as pilferage cases or any type of security or safety incident.

  • Access Control / Alarm Systems Oversight review access reports for all locations and report on after-hours access that is NOT within the normal operating hours for our Ace locations. Review CCTV footage of access and report to management and / or follow with each location to ascertain reason for off hours access.

  • Crisis Management / Hurricane & Situational Awareness - the Security Operations Center (SOC) will be a central hub for incoming information and / or managing of crisis situations. The Analyst

  • SOC would keep a timeline of events, record details and send out updates and communications to keep the message consistent and accurate. This could also be our Hub for reporting major accidents with our Traffic Fleet. This position would work closely with Communications team

What you'll need to succeed:

  • Minimum High School diploma or GED. Preferred would be Associates or Bachelor's Degree in Criminal Justice or related field.

  • Security Operations Center preferred some experience working in a Security Operations Center preforming similar duties as those outlined above. Preferred would be two years reporting/analysis experience (as an Analyst) and/or customer facing experience OR a combination of one-year reporting/analysis and/or customer facing experience and two years of college education.

  • Heavy Customer Service Background - we are looking for highly motivated people who are dedicated to providing outstanding customer service.

  • Ability to analyze situations quickly and objectively, and to determine proper course of action to be taken.

  • Corporate security experience preferred in a Headquarters type company OR one with regional or multi-site responsibility.

  • CPR/AED/FIRST AID certification from a national recognized source required OR must be willing to obtain certification with 90 days of hire.

  • Strong computer skills, (Windows 7, C-Cure, Outlook, multi-screen CCTV, Easy-lobby, APIS, Everbridge, etc.

  • Strong verbal and written communication skills (phones and computer based programs are main source of communication)

  • Ability to work flexible shifts and locations and assist, where needed.

  • Self-motivated and ability to work with minimal supervision

We want to hear from you!

When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer

Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.


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Analyst - Security Operations Center

Ace Hardware