Analyst

General Summary The Application Analyst#has responsibility for the implementation and support of the designated third party application system such as Epic Electronic Health Record (EHR) system, Workday, or others assigned. The Application Analyst performs work in a team environment and requires excellent problem solving and communication skills with a high level of professionalism.# # Essential Duties and Responsibilities# Analyze workflows and understand business requirements to recommend suggested system configuration with one or more applications. Analyze and present new functionality to operations. # Execute the system configurations based on the operational decisions while following change control processes to enable the EHR and designated third party application systems to function as intended. Work collaboratively with the Epic Security Analyst to ensure staff have the appropriate access and security to perform their job duties. # Collaborate closely with Information Technologies for installation, troubleshooting, and maintenance of compatible devices to support the EHR and designated third party application systems.# Research and resolve problems and questions from staff and identified reportable issues.# Provide daily and on-call support and maintenance of the EHR and designated third party application systems. # Facilitate collaboration with key stakeholders to assist in the improving and maintaining efficient workflows. Create and perform testing for all system configurations including upgrades and meet target deadlines. Use available resources to enhance knowledge and expertise.# Fulfill additional integrated roles as requested.# Job Qualifications Education High school diploma or equivalent required. Bachelor#s degree in Healthcare Administration, Public Health, Mathematics, Healthcare Informatics or Computer Science preferred. Work Experience Excellent customer service skills including the ability to communicate effectively verbally and in writing. Demonstrated ability to reach a goal including the ability to develop an action plan and adhere to deadlines. Demonstrated ability to gather information from multiple sources, analyze applicability and appropriateness, and develop an efficient workflow. Excellent interpersonal, communication, leadership, and change management skills to establish and maintain positive and productive working relationships. Demonstrated ability to analyze large data sets, use data to draw conclusions, assess performance metrics and/or write reports including the use of data visualization and manipulation tools such as Excel, SQL, Tableau, etc. preferred. Work experience within information technology or an applicable area of healthcare preferred. Experience with EMR/Third Party System support, training, build, or configuration preferred. Certification/License Epic: Certifications in one or more Epic applications preferred. Upon hire, must obtain Epic certifications within 3 months from last day of training within Epic role.#### Other Third Party Systems:#Certification and/or Training as required based on the designated third party systems needs/requirements. Mental/Physical Requirements Must be able to manage multiple tasks simultaneously, and to generate technical reports and documents. May occasionally be expected to work unusual hours while resolving technical issues. Standing, walking, and sitting are required. Moderate lifting (10lbs) required. Working Conditions Standard office conditions; well lighted, climate-controlled area. Constant noise from fans and printers for extended periods. Will spend a great deal of time using computers with possible visual or muscular discomfort. Potential exposure to infectious diseases. Regularly scheduled after-hours support for upgrades, special updates and downtime. Participate in regularly scheduled on call.#General Summary * The Application Analyst has responsibility for the implementation and support of the designated third party application system such as Epic Electronic Health Record (EHR) system, Workday, or others assigned. The Application Analyst performs work in a team environment and requires excellent problem solving and communication skills with a high level of professionalism.Essential Duties and Responsibilities * Analyze workflows and understand business requirements to recommend suggested system configuration with one or more applications. * Analyze and present new functionality to operations. * Execute the system configurations based on the operational decisions while following change control processes to enable the EHR and designated third party application systems to function as intended. * Work collaboratively with the Epic Security Analyst to ensure staff have the appropriate access and security to perform their job duties. * Collaborate closely with Information Technologies for installation, troubleshooting, and maintenance of compatible devices to support the EHR and designated third party application systems. * Research and resolve problems and questions from staff and identified reportable issues. * Provide daily and on-call support and maintenance of the EHR and designated third party application systems. * Facilitate collaboration with key stakeholders to assist in the improving and maintaining efficient workflows. * Create and perform testing for all system configurations including upgrades and meet target deadlines. * Use available resources to enhance knowledge and expertise. * Fulfill additional integrated roles as requested.Job Qualifications * Education * High school diploma or equivalent required. Bachelor's degree in Healthcare Administration, Public Health, Mathematics, Healthcare Informatics or Computer Science preferred. * Work Experience*

Excellent customer service skills including the ability to communicate effectively verbally and in writing. * Demonstrated ability to reach a goal including the ability to develop an action plan and adhere to deadlines. * Demonstrated ability to gather information from multiple sources, analyze applicability and appropriateness, and develop an efficient workflow. * Excellent interpersonal, communication, leadership, and change management skills to establish and maintain positive and productive working relationships. * Demonstrated ability to analyze large data sets, use data to draw conclusions, assess performance metrics and/or write reports including the use of data visualization and manipulation tools such as Excel, SQL, Tableau, etc. preferred. * Work experience within information technology or an applicable area of healthcare preferred. * Experience with EMR/Third Party System support, training, build, or configuration preferred. * Certification/License*

Epic: Certifications in one or more Epic applications preferred. Upon hire, must obtain Epic certifications within 3 months from last day of training within Epic role. * Other Third Party Systems: Certification and/or Training as required based on the designated third party systems needs/requirements.Mental/Physical Requirements * Must be able to manage multiple tasks simultaneously, and to generate technical reports and documents. May occasionally be expected to work unusual hours while resolving technical issues. Standing, walking, and sitting are required. Moderate lifting (10lbs) required.Working Conditions * Standard office conditions; well lighted, climate-controlled area. Constant noise from fans and printers for extended periods. Will spend a great deal of time using computers with possible visual or muscular discomfort. Potential exposure to infectious diseases. Regularly scheduled after-hours support for upgrades, special updates and downtime. Participate in regularly scheduled on call.