Analyst Os&D

Fedex Memphis , TN 38103

Posted 2 months ago

Company: FedEx Freight Job Title:

Analyst OS&D Job Requisition Number: RC401160 Job Family: FXF: FIN-PROF Time Type:

Full Time Locations: 2200 Forward Drive Harrison, Arkansas 72602-0840 8285 Tournament Drive Memphis, Tennessee 38125-1745 POSITION OVERVIEW: Participate in the analysis, design, development, implementation and resolution of innovative and replicable transportation solutions in support of Operations, Sales and customers. Support growth and retention of profitable LTL business.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 1. Under general supervision, participate in the analysis of complex data and information; drawing concise conclusions to design, develop and implement innovative solutions to solve business problems and deliver operational and customer benefits 2. Review daily OS&D reports to assess value, support high value issues for OS&D staff, and identify timeliness of OS&D investigations 3.

Investigate OS&D related to shipments at service center locations for quality descriptions and possible placement prior to forwarding to cargo risk 4. Review daily shortage reports to assess value, support high value issues for OS&D staff, and identify timeliness of OS&D shortage investigations 5. Partner with OS&D staff to investigate missing shipments, utilizing video cameras and tracking numbers to locate freight 6.

Assist and serve as point of contact for service centers and/or districts regarding OS&D matters 7. Conduct research to provide analysis and solutions for issue resolution for opportunities 8. Participate in and/or lead initiatives that include other functional teams, internal and external customers 9.

Manage and maintain progress on each project(s) to ensure deadlines and objectives are achieved 10. Educate business stakeholders on policies, processes, best practices for OS&D resolution 11. Lead and participate in initiatives and projects to develop and sustain internal processes addressing common and uncommon situations 12.

Report on OS&D health of the network, ensuring quality metrics are captured, analyzed and communicated 13. Serve as resource and mentor to other team members 14. Comply with all applicable laws/regulations, as well as company policies/procedures 15.

Perform other assignments and duties as required Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. QUALIFICATIONS: Bachelor's Degree or equivalent work experience plus two (2) years experience in transportation, distribution, fulfillment or supply chain management including both process and technology components Experience in the LTL industry preferred Knowledge of Sales relationships to other functional areas preferred Direct knowledge and understanding of Operational processes Must possess strong analytical skills, be able to perform risk-analysis, with the ability to make decisions Solutions-oriented with strong project management skills including a thorough understanding of how to interpret customer business needs and translate them into quality solutions or alternatives Strong time management and organizational skills with the ability to multi-task and work independently Strong interpersonal skills with the ability to interact with various levels of internal and external customers Self-motivated, assertive and persistent, with the ability to complete projects and assignments on time Proficient in the use of the Microsoft Office Suite Strong verbal and written communication skills with the ability to present to various levels of internal and external customers Ability to work independently and as part of a team Ability to operate in a highly-flexible work environment WORKING CONDITIONS:

Extensive travel Customer interaction including face to face meetings FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Parts Research Analyst

Briggs Equipment, Inc.

Posted 3 days ago

VIEW JOBS 9/16/2021 12:00:00 AM 2021-12-15T00:00 At Briggs Equipment, our employees and our culture are just as important to the company as serving our customers. We believe our employees are the key to our success. We pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP company. And we give thoughtful consideration to making investments. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously. Our Mission Statement "Passionate people, powerful solutions, rapidly delivering the equipment and services to move people and materials." Our Vision Achieving flawless execution of Safety First, Financial Performance, and Dealer Excellence through the commitment of our employees. Our Values * Integrity * Family * Fun * Success Simply stated, Briggs employees strive to do the right thing by exceeding the expectations of each other, our customers and our community. POSITION PURPOSE: The Parts Research Analyst provides customer service for the Parts Operation Center or assigned location. This role interfaces with internal and external customers and Field Operations. Ensures all Briggs Equipment standards are adhered to and executed consistent with company direction. PRINCIPAL RESPONSIBILITIES AND DUTIES: 1. Provide accurate and timely customer service and support relating to parts inquiries required for order completions with internal / external customers, vendors, supplies and branches using applicable tools and established processes 2. Prepare quotes and order requests based on equipment type 3. Research, analyze and resolve parts discrepancies, to include purchases, shipments and delivery 4. Maintain accurate records of invoices and support documents across multiple interfaces 5. Enter all pertinent data into the Company's systems 6. Receive inbound calls for industrial equipment parts inquiries. 7. Perform parts research duties through web-based, adobe programs as well as hard copy manuals and microfiche 8. Performs other related duties as assigned. MINIMUM QUALIFICATIONS Basic Knowledge & Competencies: * Excellent Customer Service and multi-tasking skills * High attention to detail, to include precise data entry * Excellent verbal and written communication skills * Ability to work with a high sense of urgency in a dynamic, fast-paced environment * Proficient in MS Office Suite (Outlook, Word, Excel, and PowerPoint) Previous Experience/Education: * High school degree required * 1+ year customer service and/or call center experience preferred PHYSICAL REQUIREMENTS * Working conditions are normal for an office environment * Ability to lift up to 20 pounds Other details * Pay Type Hourly Apply Now * Memphis, TN, USA Briggs Equipment, Inc. Memphis TN

Analyst Os&D