Company: FedEx Freight Job Title:
Analyst OS&D Job Requisition Number: RC401160 Job Family: FXF: FIN-PROF Time Type:
Full Time Locations: 2200 Forward Drive Harrison, Arkansas 72602-0840 8285 Tournament Drive Memphis, Tennessee 38125-1745 POSITION OVERVIEW: Participate in the analysis, design, development, implementation and resolution of innovative and replicable transportation solutions in support of Operations, Sales and customers. Support growth and retention of profitable LTL business.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 1. Under general supervision, participate in the analysis of complex data and information; drawing concise conclusions to design, develop and implement innovative solutions to solve business problems and deliver operational and customer benefits 2. Review daily OS&D reports to assess value, support high value issues for OS&D staff, and identify timeliness of OS&D investigations 3.
Investigate OS&D related to shipments at service center locations for quality descriptions and possible placement prior to forwarding to cargo risk 4. Review daily shortage reports to assess value, support high value issues for OS&D staff, and identify timeliness of OS&D shortage investigations 5. Partner with OS&D staff to investigate missing shipments, utilizing video cameras and tracking numbers to locate freight 6.
Assist and serve as point of contact for service centers and/or districts regarding OS&D matters 7. Conduct research to provide analysis and solutions for issue resolution for opportunities 8. Participate in and/or lead initiatives that include other functional teams, internal and external customers 9.
Manage and maintain progress on each project(s) to ensure deadlines and objectives are achieved 10. Educate business stakeholders on policies, processes, best practices for OS&D resolution 11. Lead and participate in initiatives and projects to develop and sustain internal processes addressing common and uncommon situations 12.
Report on OS&D health of the network, ensuring quality metrics are captured, analyzed and communicated 13. Serve as resource and mentor to other team members 14. Comply with all applicable laws/regulations, as well as company policies/procedures 15.
Perform other assignments and duties as required Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. QUALIFICATIONS: Bachelor's Degree or equivalent work experience plus two (2) years experience in transportation, distribution, fulfillment or supply chain management including both process and technology components Experience in the LTL industry preferred Knowledge of Sales relationships to other functional areas preferred Direct knowledge and understanding of Operational processes Must possess strong analytical skills, be able to perform risk-analysis, with the ability to make decisions Solutions-oriented with strong project management skills including a thorough understanding of how to interpret customer business needs and translate them into quality solutions or alternatives Strong time management and organizational skills with the ability to multi-task and work independently Strong interpersonal skills with the ability to interact with various levels of internal and external customers Self-motivated, assertive and persistent, with the ability to complete projects and assignments on time Proficient in the use of the Microsoft Office Suite Strong verbal and written communication skills with the ability to present to various levels of internal and external customers Ability to work independently and as part of a team Ability to operate in a highly-flexible work environment WORKING CONDITIONS:
Extensive travel Customer interaction including face to face meetings FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.