As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Visa Consulting and Analytics (VCA) drives tangible and impactful results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.
The North America (NA) Strategy & Operations team within VCA is responsible for the infrastructure to help accelerate the growth of our client-facing consulting and analytics services. We work closely with our consulting and analytics colleagues in the US and Canada and the Global VCA Operations team, as well as collaborate cross-functionally across the company with Finance, Product, Strategy, HR, Sales, etc.
Key focus areas for the NA team include: leading efforts to promote VCA's mission, designing and operationalizing initiatives and processes that can help the organization scale rapidly and effectively, increasing coordination across the client facing teams, Global VCA and Finance, tracking and metrics, reporting, and content management.
The Sr. Analyst, VCA NA Strategy & Operations will play a key role supporting: (1) NA financial tracking and reporting processes; (2) implementation of a project lifecycle management tool; (3) workforce related initiatives (for example, helping update workforce plan, org charts, tracking of progress against hiring plan) and (4) operationalizing other strategies to manage the business (for example, pricing, revenue recognition).
This is a dynamic group and the role will be dynamic as well. The person in this role should be ready to take on new responsibilities as they come up (for example, budget planning, multi-year forecasting and other strategy development and execution to help drive the business and build new processes to run the business).
This role is based in Foster City
Monthly performance against goals process
Coordinate with NA VCA Leads to gather data for key performance metrics and review/validate for completeness and accuracy
Generate key performance metrics, summary tables, charts, etc. needed for monthly and ad hoc executive reviews and assist with development of presentations for executive review
Assist with creation, modification and maintenance of templates for data collection and reporting
Collaborate with Finance and Accounting for client incentive tracking, P&L revenue recognition, expense management to ensure NA VCA is hitting quarterly targets
Continually explore opportunities for improvement, both with the process and the output
Support Implementation of Project Lifecycle Tracking Tool
Support work stream to continue development of the new project lifecycle-tracking tool business project management, validation and testing, deployment support
Become a super user of the tool to track monthly performance against goals and develop reporting and dashboards to help the NA VCA leads and S&O team to manage the business
Workforce Related Initiatives
Coordinate and communicate effectively with Talent Acquisitions, Finance, NA VCA to track hiring progress to ensure team is hitting quarterly hiring plans
Assist with creation, modification and maintenance of hiring reporting
We are looking for a bright and enthusiastic team member to bring innovative ideas to our consulting practice:
3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) of relevant and progressive experience in business operations, program management, consulting operations or related field
Highly proficient with Microsoft Excel, Power Point, Word and Outlook
Visio, Tableau and SharePoint experience desired
Ideal candidate will have some experience in payments, banking and/or consulting industry.
Strong analytical skills, with demonstrated intellectual and analytical rigor and attention to detail
Organized and structured in thinking and approach to work.
Positive and solution-oriented a problem solver who finds ways to overcome challenges
Able to handle a dynamic environment with new responsibilities, shifting priorities etc.
Takes full ownership of assigned responsibilities
Can juggle multiple assignments, but with a keen sense of priorities and focus on the important things
Has initiative and is driven to go beyond the minimum requirements, not a "check-the-box" mentality
A quick learner
Exercises good judgment: knows when to ask for guidance, and when to make independent decisions
Excellent verbal and written communication skills able to adapt and deliver for different audiences
Works well with people of varying backgrounds, expertise levels and personalities, and builds partnerships
A team player