Analyst, Lead Directory Services & Messaging

The Lead Directory Services & Messaging Analyst is part of the IT Infrastructure team to manage and support Active Directory, Infoblox DNS, PKI and Messaging environments. This position supports all aspect for Active Directory/Azure, PKI, DNS and Exchange. In addition to supporting the environments already described, this role will work on a team to support mobile device management (Workspace One), Public and Internal DNS using Infoblox, Exchange 2016 on-premises, O365, Zoom and other collaboration tools. Other responsibilities include, but are not limited to:

• Analysis, design, implementation, and maintenance of the Active Directory infrastructure including Trusts, Group Policies, Replication, Global Catalog, Distributed File System and PKI,

• Administration and support for Azure, O365 along with other cloud services

• Windows server administration for Active Directory, DC, file and print sharing, web services, and application servers

• Effectively manage incoming customer requests and incident tickets in a timely manner

• Execute capacity and performance data collection, monitoring, and reporting

• Support interface and coordination with O365 environment

• Support and actively participate in annual Disaster Recover Planning and Execution

• Available for 24x7 On-Call support

• Other duties as assigned by management

The successful candidate will meet the following qualifications:

• High school diploma or G.E.D. equivalent is required

• 7 years of extensive experience with Active Directory, Azure, O365, PKI, DNS and GPO administration

• 2 years of experience with Infoblox

• Extensive experience working with Windows Server operating systems including 2012, 2016, 2019, and 2022

• Working knowledge of SailPoint and CyberArk integration with Active Directory is desired

• Working knowledge of Exchange 2016 on-premises desired

• Working knowledge of mobile device management methods and practices desired

• Strong PowerShell skills required

• System automation using Ansible, API and other tools is required

• Able to articulate technical issues to a non-technical audience.

• Able to refine requirements from business end users, update technical design specification documentation

• Experience with scripting and automating system administration processes

• Ability to think logically and act decisively in critical situations

• Ability to complete multiple, diverse tasks of differing priorities

• Knowledge of client/server network protocols

• Excellent written and verbal communication skills, with ability to translate complex computer/information systems information into an organized and presentable manner

• Ability to make decisions and manage your time effectively to a delivery plan/schedule

• Ability to work independently, but also be part of a team