Analyst, IT Support

Oaknorth New York , NY 10007

Posted 4 months ago

With offices in London, New York, Singapore, Istanbul, Gurgaon, Bangalore and Shanghai, OakNorth's mission is to enable growth businesses to obtain the debt finance they need to pursue their ambitions. Our platform, which we developed to address this problem, is being used by several leading banks around the world, and by us in the UK via our own balance sheet lending.

OakNorth was set up in 2015 by Rishi Khosla and Joel Perlman, who previously co-founded Copal Amba and grew it to 3,000 employees over 12 years, before selling it to Moody's (NYSE: MCO) in 2014, returning 125 times capital to seed investors.

Since its inception, OakNorth has secured over $1bn from several investors, including: Clermont Group, Coltrane, EDBI of Singapore, GIC, Indiabulls, NIBC, Toscafund, and SoftBank's Vision Fund.

In the UK, the platform has helped us build a profitable loan book of over $4bn and secure over $600m of repayments. In terms of the impact this has had on the economy, our loans have directly helped with the creation of 10,000 new homes and 13,000 new jobs in the UK, as well as adding several billion pounds to the economy. Globally, the platform has been deployed at various banks across North America, Europe, and Asia.

Today, the global team is made up of 550 people.

We are looking for a confident self-starter to assist with all the onsite helpdesk requests of a fast pace, highly technical office in a rapidly growing fintech.

You will be on the front line, dealing with colleagues who have technical issues such as their system not working as expected, or wanting to implement a new application. You are also expected to take initiative, spot patterns within your workload and work to automate the solutions to your common issues.

You will be monitoring and maintaining the computer systems as well as the networks within the organisation.

You will:

  • Be responsible for the smooth running of computer systems, ensuring users get maximum benefits from their equipment.

  • Build and test laptops for new starters, ensuring they are ready to go on day 1.

  • Maintain the hardware inventory.

  • Troubleshoot first-line and second-line issues, either face to face or remotely controlling the screen (when a user is working from home or in a remote destination.)

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults

  • Replace parts as required.

  • Review stock levels and raise as they become below optimal.

  • Support desk/office moves for users.

  • Set up new users' accounts and profiles and deal with password issues

  • Work with the remote team where required to troubleshoot an issue or implement a new applications/processes.

  • Assist with internal IT projects.

  • Test and evaluate new technology.

  • Picking up (and raising) trends within your work and investigate ways to automate.

  • Install/Support of Printers.

You have:

  • Logical thinking with a problem-solving approach.

  • Excellent communication skills.

  • Organisational skills, with the ability to prioritise work.

  • A good memory of how software and operating systems work.

  • Knowledge of Windows, Mac and Linux OS.

  • Confidence, the ability to question users of director level and above to find what has happened

  • A keenness to learn

  • Basic networking skills (TCP/IP), WI-FI and network cabling (CAT5 + 6) are desirable.

  • Some knowledge of Programming (Python, PowerShell etc) for task automation would be an advantage

  • Previous experience as an IT Analyst.

  • Experience of working within a bank environment or a technical company.

Thank you very much for your interest in OakNorth. We are happy to consider you for roles within our group of companies. If we can identify a match between your skill set and our immediate recruiting needs, please expect to hear from us very soon. If we are unable to identify a fit in the near term, please note that we intend to retain the data you send to us so we may contact you in the future.

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Analyst, IT Support