Analyst, IT Station Support (Puerto Rico)

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.

• Buddy passes for your friends so they can experience what makes us so great.

• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.

• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.

• Enjoy a 'Dress for your Day' business casual environment.

• Flexible work schedules that support work/life balance.

• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.

• We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering 'Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering the company's signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The primary role of a Station Support Analyst is to own and manage the IT services for a subset of airports serviced by Frontier Airlines. This responsibility includes the investigation and resolution of reported hardware and software issues with desktop computers, thin clients, and a variety of peripherals unique to the airline industry. The Station Support Analyst, based on knowledge and skills, will assume ownership of service requests that include computer and operating system problems, install PC software, installation of desktop hardware and assist with any general operator problems. In this role, the technician will be required to determine the need to fly to a location, prioritize issues and manage a travel schedule.

The Station Support Analyst is a field service role and will directly interface with other airline personnel, airport management, and vendors as part of their daily activities.

Essential Functions

• Assesses and prioritizes break/fix, project, and preventative maintenance work to maintain operational standards required by the business

• Assumes ownership and accountability for a subset of locations served by Frontier Airlines

• Performs technical investigations, process analysis, and root cause analysis as needed to resolve IT related issues that impact operations

• Collaborates and builds a relationship with business leadership to partner and align IT operations to set and meet expectations related to business objectives

• Develops implementation plans and mini project plans to support the IT components for airport openings, closings, and moves/adds/changes.

• Works cross functionally with other IT departments, customer facing business units, facilities and external vendors to complete project deliverables.

• Directs the activities of other IT personnel on issue resolution and project work

• Serves as an escalation resource for more junior station support personnel, business and IT management.

• Develops and implements IT and business processes to ensure standardization or as solution to technical issues.

• Documents the location and interconnection of IT equipment at airports and other company locations using Microsoft Visio.

• Identifies and investigates problems and trends, determines what options exist to resolve, and owns the issue until closed.

• Works with vendors and airport authorities to execute pre-defined cable plans and ensures adherence to IT standards for placement, labeling, termination, and location.

Other Functions

• Work with external vendors and partner support as necessary, monitor and improve service.

Qualifications

• CompTIA A+ or Network+ Certification (Required)

• Microsoft Certified Professional, or equivalent experience.

• Troubleshooting knowledge of LAN, WAN technologies.

• 1+ years' experience supporting Active Directory

• 5+ years' experience supporting Microsoft Windows 10 Operating systems, and above.

• 5+ years' experience supporting networked printers.

• 5+ years' experience with PC hardware and software.

Knowledge, Skills and Abilities

• High aptitude for learning new technologies

• High aptitude for troubleshooting workstations' hardware and software

• Experience with structured cabling implementations, to include: IEEE 802.3 Ethernet and fiber

• Experience with Wireless Access Point (WAP) 802.11 configurations and implementations

• Experience with wired and wireless CCTV security camera systems

• Experience with workstation and network equipment cable management

• Detailed-oriented IT professional with robust security practices

• Experience with an incident management tracking system.

• Ability to facilitate a climate of cohesiveness, cooperation and teamwork.

• Ability to work autonomously.

• Ability to adapt to new, different, or changing situations.

• Ability to schedule activities and set priorities to so deadlines are met, and goals accomplished.

• Basic knowledge of the airline industry is helpful.

• Excellent social skills; ability to build rapport easily.

Equipment Operated

Standard office equipment and network devices, including laptops, printers, routers, and switches

Work Environment

Typical office environment, adequately heated and cooled

Flexible work schedule that may include nights, weekends and holidays

Travel up to 80% of the time may be required, including possible travel overnight.

24/7 on-call work may be required.

Physical Effort

Generally, not required.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

• None

Salary Range

$48,000.00 - $69,757.00

Please note: this posting has a closing date of 7/19/2024, midnight MT.

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.