TPI Composites, Inc. Des Moines , IA 50301
Posted 2 weeks ago
IT Helpdesk Analyst - Field Services
Des Moines, IA (On-site)
Position Summary
The IT (Information Technology) Helpdesk Support Analyst will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will handle administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.
Responsibilities
Customer-first attitude and high performance driven
Strong analytical abilities and professional office experience
Exceptional people management skills
Ability to work with end users at all levels of the business, project managers, business teams, leaders, partners, and technical resources
Critical thinking and problem-solving strategies
Excellent verbal and written communication skills
Supply helpdesk support and resolve problems to the end user's satisfaction
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Manage PC setup and deployment for new employees using standard hardware, images, and software
Install, test, and configure new workstations, peripheral equipment, and software
Maintain inventory of all equipment, software, and software licenses
Report issues to the Service Desk for escalation
Perform timely workstation hardware and software upgrades as needed
Knowledge & Experience
An associate degree or higher in an applied technology area such as Information Systems or Computer Science is preferred but not required
Equivalent training and experience may be substituted and considered
Experience working with M365.
Mobile Device Operation Systems (Android, iOS, Windows Phone)
Experience troubleshooting Microsoft Desktop Operating Systems
Experience troubleshooting Microsoft Server OS (Operating System)
Experience with networked storage
Experience with enterprise data backup solutions
Knowledge of networking fundamentals
Personal Attributes
Excellent written, oral, and interpersonal communication skills
Ability to conduct and direct research into IT issues and products
Ability to present ideas in business-friendly and user-friendly language
TPI Composites, Inc.