Responsible for independent facilitation of selection/design, implementation, maintenance and support of information technology, equipment, and processes used by PHS employees and customers. Serve as mentor to less experienced IT staff, providing assistance when required and reviewing their work as directed.
Evaluates, recommends and selects / designs, cost effective technology solutions in support of customer and business requirements. Partners with internal and external customers and vendors to determine information technology needs.
Configure, upgrade and install/release information technology and/or application solutions.
Ensures adequate testing, quality assurance and documentation of changes.
Transfers knowledge and/or trains IT employees and end-users in the operation of their information systems. Maintains complete and current documentation for responsible systems and IT processes.
Continually analyzes and actively recommends improvements to existing technology, equipment, and related processes, to maximize performance, capacity and availability.
Maintains and monitors assigned IT systems/processes.
Provides technical and related operational support and expertise to customers.
Monitors, responds to and resolves customer support calls, incidents and problems.
Acts as a customer advocate, promotes customer satisfaction and adheres to PHS standards and policies, including regulatory and compliance requirements.
Communicates with customers, administration and team members with regard to information technology and services
Provides support for on-site and off hour availability on 7/24 hour basis as defined by the needs of the customer and/or technology.
Coordinates the efforts and efficient operations of all components for any assigned task or project.
Perform other duties as assigned.
Requires a bachelor's degree or equivalent experience in information technology, business or related field.
Progressive knowledge and experience in computer software and hardware required.
Task management and problem solving skills required.
Project leadership experience desired.
Must have strong communication skills.
Knowledge of health care operations is preferred.
Must be able to move about facilities and between workstations
Must be able to occasionally move, lift and/or carry medium weight objects and materials.
Must be able to understand directions, communicate and respond to inquires; requires effective self-motivation and interpersonal skills.
Must be able to input and retrieve information from computer
Attends regular customer and team department meetings as scheduled.
ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 49,000 employees, 12 hospitals, 2,500+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and 330+ assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health. For more information about ProMedica, please visit www.promedica.org/aboutus.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.
Equal Opportunity Employer/Drug-Free Workplace
Employee Exemption Type
Budgeted Hours / Pay Period
Additional Schedule Details