Product Data Solutions Analyst
Global HQ in Hoboken, NJ
As the Product Data Solutions Analyst you'll be responsible for participating in product data projects related to new and existing systems and assisting in managing daily activities related to ServiceNow, SAP and AS400 systems.
ServiceNow: Monitor team performance in relation to ticket workflow.
ServiceNow: Manage PDM ticket queues and ensure tickets are directed to the correct queue.
GBPM: Collaborate with Build and Run teams on root cause analysis and issue resolution.
AS400 Systems (incl. GPBM): Maintain Reference Files and access rights for new and existing users.
Reconciliation Dashboard: Assist in the troubleshooting and issue resolution for the I0203.1 and I0344 interfaces.
Participates in projects to improve PDM system functionality.
Participates in data cleansing initiatives relating to project based initiatives
We're looking for someone who is enthusiastic about data, curious, with an investigative mind. You should have;
A degree in a relevant field such as Library & Information Science, Data Analytics, or a similar field, together with at least one years of experience in Data Management and Data Governance
A background in book publishing data would be helpful.
Understanding of information and systems design and how it relates to underlying data structures as well as data interchange (ETL) with other associated systems
Familiarity with data needs, integration and governance across a global organization at a meta-data level
Familiarity with the following areas/concepts:
Master Data Management
Enterprise Content Management
Knowledge of databases and experience with technologies such as SQL and SAP would be desirable.
Advanced Excel skills are a must, and knowledge of KPIs and data visualization is an advantage.
We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. As a learning business, our mission is to help people and organizations to develop the skills and knowledge they need to succeed.
With new products and services driving our global expansion, we're looking towards a digital future. It's resulted in a period of true cultural change here at Wiley, which means even more career and development opportunities for our talented people.
People have always been valued at Wiley. We work collaboratively, enjoy what we do and have opportunities to develop throughout our careers. And the rewards are impressive. Which means you can look forward to a competitive salary, defined contribution pension scheme, ample holiday time (pro rata), third staff discounts and employee assistance program.
Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
John Wiley & Sons, Inc.