Analyst - IT Support Specialist

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

• Configuration and upgrading of Windows, Mac, and Linux OS laptops

• Installation and configuration of software development-related applications and tools such as Visual Studio, SQL, Outlook, and VPN clients

• Diagnosing and troubleshooting software and hardware issues on laptops

• Providing support to all end users, both internal and external

• Managing meeting rooms (e.g., projector setup, calling devices)

• Managing network infrastructure, including access control and CCTV

• Coordinating with vendors and handling IT/networking assets across US locations as needed

Qualifications

Must-Have Skills:

• Strong troubleshooting and communication skills

• Basic knowledge of LAN, WAN, and Wi-Fi infrastructure

• Proficiency in Office 365, SQL databases, and other software or applications

• Knowledge of asset management

Good-to-Have Skills:

• Experience with handling access control systems and CCTV management

• Familiarity with managing meeting room equipment (e.g., projectors, calling devices)

• Ability to coordinate with external vendors for IT-related tasks

Additional Information

• This is an Onsite Position

• This position is for our NYC office, on need basis in our NJ office

• Salary range: $63K $72K Gross (includes 10% org bonus

Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.