Analyst, Health & Benefits, Client Service Team

The Role

Support the client service team by contributing to core health and benefits projects involving the design and management of group medical, dental, wellbeing, life, disability and absence management benefits for clients. Responsibilities include:

• Building strong relationships with clients by effectively addressing questions and needs

• Supporting preparation for client meetings (prepare agendas and materials, coordinate resources, etc.)

• Supporting program vendor procurement and implementation

• Providing benefit enrollment support, including preparing materials and presentations, verifying policy and plan information, and updating internal systems as necessary

• Contributing to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificates

• Supporting benchmarking and other research engagements; providing value added analyses and summaries

• Analyzing and comparing vendor products, services and contracts

• Building relationships internally and collaborate effectively on cross-functional teams

• Ensuring all deliverables align with client objectives, leverage WTW standard tools and templates, and adhere to WTW professional excellence standards

The Requirement

• Bachelor's degree or up to 2 years' experience working in professional services

• Well organized and detail oriented; ability to manage multiple projects with competing deadlines

• Strong client service orientation and ability to respond to all communications effectively and in a timely manner

• Strong written and verbal communication skills

• Self-starter attitude and ability to work independently and as part of a team

• Strong analytical, creative and integrative skills

• Excellent Microsoft Office skills, particularly in Excel and PowerPoint

• State Life and Health license required within 90 days of joining

• Pursuit of professional certification (CEBS, GBA, SPHR, etc.), or health and welfare actuarial / underwriting training encouraged

EOE, including disability/vets