Analyst, Global Marketing Platforms
Are you looking for a dynamic, digital platform-focused role? To be part of high-profile, creative efforts to shape and deliver robust marketing capabilities using the Salesforce platform? Are you a great teammate, able to breakdown silos and think independently to make things happen?
The Global Marketing Platforms Team - part of AMEX's Enterprise Platforms group - is looking for an energetic, strategic thinker to drive improvements to our marketing portal products and enable new capabilities. Our focus is on providing groundbreaking marketing technologies, which enable our marketers to foster business growth, digital engagement, and customer experiences - in both the US and globally - by changing the way they market and communicate with our business customers.
Collaborate with the Marketing Portals Product Owner to deliver improvements and new capabilities. You will do this by deeply understanding customer needs, and becoming a subject matter expert on our platforms and business processes.
Work with our scrum team. Ensure that the engineers and testers on our team understand our products and the capabilities we're building. Create and maintain stories and documentation in partnership with the Product Owner. Conduct analysis and find answers to the team's questions as they have them.
Partner with our stakeholders. Be a part of conversations with our marketing, data, sales, technology, and compliance partners to understand business needs and advocate, as needed, for the optimal solution. Help prioritize capabilities and manage team capacity by articulating trade-offs. Serve as a bridge between business and technology, building common understanding and ensuring that the relevant parties are on the same page.
You have 1-2 years of experience in a role that requires an in-depth understanding of both business and technology
You have experience working with the Salesforce Sales Cloud (ADM-201 certification is a plus, but not required)
You have excellent communications skills and are able to gain alignment, influence priorities, and build positive relationships
You are passionate about learning how complex systems and processes work, and how to make them better
You have strong project management and analysis skills
You have experience with Agile software development methodology.
Employmenteligibility to work with American Express in the U.S. is required as thecompany will not pursue visa sponsorship for these positions.